Abdul Aziz khan J

Involved with the Partner Business Process Owners and Process Excellence Team members to develop a
deep end-to-end understanding of processes targeted for automation and outline the impacted
processes and business requirements.
 Engaged with cross-functional teams to develop business requirements documentation of the process to
be automated in a manner that is understood by the business users and can be shared with RPA solution
design and development teams.
 Prepared PDD and SDD with design flows.
 I worked with RPA and technical team members to facilitate the planning and execution of RPA and other
automation projects.
 I worked with business units to perform value analysis (ROI) for the processes.
 Coordinating with the business and the RPA team to identify and provide support for solution designs for
production issues and enhancements.
 Identifying scope, benefits, constraints, and risks for RPA automation initiatives; capturing and
documenting current state manual processes
 Identifying and documenting best practices for ongoing RPA adoption
 Facilitating sessions with stakeholders to drive out requirements

 Considering the change management implications for the implementation of new RPA processes and the
old process that is in production,.
 Documenting and diagramming the existing environment and data flows
 Gathering non-functional requirements such as security, capacity performance, and availability
 Act as a liaison between business and technical resources.
 Defining configuration specifications and business analysis requirements
 Conducting process diagnostics and opportunity identification
 Helping to design, document, and maintain system processes
 Having strong, effective working relationships with team members, stakeholders, and management.
Demonstrate strong collaboration across all levels of the organization.
 Ability to work independently, with limited supervision, while participating fully as a member of the RPA
team
 Effective persuasive communication includes the ability to influence SMEs and business stakeholders
toward change, automation, and continuous improvement.
 Knowledge of RPA technologies and the spectrum of best practices in process automation and
operational excellence.
 Understand the needs of and support a company with global operations.
 Ability to translate requirements into processes and controls
 Having strong analytical skills, coupled with a logical, disciplined, and structured approach to
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Involved with the Partner Business Process Owners and Process Excellence Team members to develop a deep end-to-end understanding of processes targeted for automation and outline the impacted processes and business requirements.
Engaged with cross-functional teams to develop business requirements documentation of the process to be automated in a manner that is understood by the business users and can be shared with RPA solution design and development teams.
Prepared PDD and SDD with design flows.
Worked with RPA and technical team members to facilitate the planning and execution of RPA and other automation projects.
Worked with business units to perform value analysis (ROI) for the processes.
Coordinating with the business and the RPA team to identify and provide support for solution designs for production issues and enhancements.
Identifying scope, benefits, constraints, and risks for RPA automation initiatives; capturing and documenting current state manual processes.
Identifying and documenting best practices for ongoing RPA adoption.
Facilitating sessions with stakeholders to drive out requirements.
Considering the change management implications for the implementation of new RPA processes and the old process that is in production.
Documenting and diagramming the existing environment and data flows.
Gathering non-functional requirements such as security, capacity performance, and availability.
Act as a liaison between business and technical resources.
Defining configuration specifications and business analysis requirements.
Conducting process diagnostics and opportunity identification.
Helping to design, document, and maintain system processes.
Having strong, effective working relationships with team members, stakeholders, and management.
Demonstrate strong collaboration across all levels of the organization.
Ability to work independently, with limited supervision, while participating fully as a member of the RPA team.
Effective persuasive communication includes the ability to influence SMEs and business stakeholders toward change, automation, and continuous improvement.
Knowledge of RPA technologies and the spectrum of best practices in process automation and operational excellence.
Understand the needs of and support a company with global operations.
Ability to translate requirements into processes and controls.
Having strong analytical skills, coupled with a logical, disciplined, and structured approach to documentation and procedures.
Having excellent spoken and written communication.
Assertive and confident in raising action points with senior individuals.
Real-time experience working on major projects.
Having knowledge of a range of technical platforms and solutions.
I worked with individuals to understand and build detailed process maps and business requirements documents.
Ability to rapidly grasp processes and identify potential RPA solutions.
I am ready to learn and become an expert in RPA and other intelligent automation solutions for future projects.
Real-time experience in supporting business process documentation with business owners and SMEs.
Experience with automation software (Power Automate and UiPath).
Experience on analyzing data to draw business-relevant conclusions.
Experience in User Acceptance Testing bringing business users in to the test phase.

Implemented End to End Robotic Process Automation (RPA)-Power Automate.
Developed the cloud and desktop flows completely as per the client requirements.
Writing test cases and UAT is performed end to end without any issues.
Completed RPA Developer Advanced Certification-UiPath.
Hands on Experience - Power Automate Cloud and Power Automate Desktop -RPA Tool.
Supporting the Bots on Production Environment-If any failure will raise the ticket on Ticketing tools (Jira, Easy vista and Service Now).
Performing RPA UAT TESTING and updating the Test cases on failure, success, Technical and Business exceptions.

Nature of Job: Well versed in Critical Incident Management and ticketing, monitoring tools like Service-Now and well trained in ITIL.
Handling Storage, Windows, Unix server L1 support.
Keen monitoring on the servers by various monitoring tools for example (Net cool, BMC, Patrol, NNM, HP OVO, Tivoli etc.).
Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact and assigning the tickets to the respective team.
Escalation & Notification to the relevant teams & stakeholders to ensure SLA compliance & minimal impact to end customers.
Strict adherence to the specified response & resolution SLAs.
Act as a trigger for the critical incident management process by involving the technical & incident management team.
Coordinate with all the technical teams to assist in providing accurate & timely updates to the internal & external customers till issue resolution.