Zoho Application Support Specialist

Key Responsibilities:

• Act as the first point of contact for internal users regarding Zoho-related issues across all modules (CRM People Books Creator etc.).
  

• Monitor and manage the Zoho support ticketing system ensuring timely resolution of issues and anomalies.
  

• Provide user support troubleshooting and guidance to enhance usage and adoption of Zoho applications.
  

• Maintain and update documentation related to system configurations user guides and support procedures.
  

• Manage user access roles and permissions across all Zoho applications.
  

• Ensure system integrity and performance by monitoring logs user activities and potential issues.
  

• Coordinate with Zoho support or third-party vendors when advanced troubleshooting is required.
  

• Participate in user training and onboarding sessions to support effective use of the Zoho environment.
  

• Support planning and execution of Zoho system updates and minor enhancements (non-developmental).
  

Requirements:

• Proven experience supporting Zoho applications (CRM People Books etc.) in a business environment.
  

• Strong problem-solving skills and ability to communicate solutions clearly to non-technical users.
  

• Familiarity with IT ticketing tools and incident resolution processes.
  

• Ability to manage multiple requests and prioritize in a fast-paced environment.
  

• Excellent communication organizational and documentation skills.
  

• Fluency in English is required; Arabic is a plus.