Technology Onboarding Specialist

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

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At Caterpillarwerecommittedto ourcustomers whobuild a better more sustainable world with our productsservicesand solutions. We understand and show the value of why they should choose ideasand opportunities innovatingto discover the breakthroughs necessary for tomorrows it all we areone team creating and delivering world-class productsservicesand solutions superior to the competition. Learn more about theCaterpillar Experience.

We are looking for aTechnology Onboarding Specialistto join ourCustomer Solutions - Technology Products & Services team within one of Construction Industries newly formed divisions:Customer Solutions Growth Regions.

About Customer Solutions Growth Regions Division

This team alongside dealers engages closely with customers to create customize and adapt solutions to meet their needs byleveragingthe extensive range of offerings available todayacross products and services digital and technology rental and used and financing.

The division is regionally focused on Africa the Middle East Eurasia Asia (excluding Japan) and Latin America (LATAM) and organized into three functional areas: Customer Facing Customer Solutions and Business Enablers.

Role Definition:

The Technology Onboarding Specialist uses technical expertise to enhance safety and productivity across our customer sites focusing on production processes and application underpinned by cultural and operational change management.

What You Will Do(Responsibilities):

• Supports new and existing Construction Technologies driving customer success at the jobsite

• Provides recommendations to the Product Development team influencing product evolution based on market needs trends and key areas for continuous improvement.

What Will Put You Ahead (Preferred Skills):

• Education: Bachelors degree preferably in Engineering or Technology or equivalent.

• Experience: Previous experience with technology applied to the construction industry including familiarity with digital tools for improving operational and production processes.

• Strong knowledge of Caterpillar technologies fleet management systems and application across all construction sites will be an added advantage

• Experience in machine operation and production processes.

• Experience in practical training or coaching

• Customer: Extensive knowledge of the regions construction market and other major industries in the region

• Language: Fluent in spoken and written English and another local language

What You Have (Basic Skills Required):

Customer Focus:

• Knowledge of values and practices that prioritize customer needs and satisfaction and the ability to translate this into tailored solutions.

Service Excellence:

• Understanding of customer service concepts and the ability to meet or exceed expectations through direct or indirect support.

Effective Communication:

• Ability to clearly convey receive and interpret information using appropriate communication methods.

Problem Solving:

• High level of initiative open-mindedness and intercultural competence to create a team atmosphere. Knowledge of tools and techniques to identify anticipate and resolve organizational or operational issues.

Relationship Management:

• Ability to build and maintain strong working relationships with customers suppliers and colleagues.

Additional Information:

• This position requires above-average commitment and willingness to travel at least 60% of the time domestic and international.

• This position requires the employee to work onsite at various customer operations

• Relocation and visa sponsorship will not be supported

About Caterpillar:

Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives. For nearly 100 years we have been helping customers build a better and more sustainable world and we are committed to contributing to a low-carbon future. Our innovative products and services supported by our global dealer network deliver exceptional value that helps customers succeed.

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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