Technical Project Manager

Key Responsibilities

A. Project Planning & Technical Delivery

• Develop detailed project plans covering scope timelines milestones and resource requirements in line with PMO standards.
• Translate technical requirements into actionable project deliverables ensuring alignment with architecture and security frameworks.
• Manage end-to-end delivery of infrastructure projects such as network refresh AV systems upgrade cloud migration backup expansion and security solutions (e.g. Palo Alto F5 Cisco ISE ExtraHop Gigamon).
• Oversee configuration testing and deployment activities ensuring compliance with the Companys IT policies and standards.

B. Technical Governance & Quality Assurance

• Ensure that all projects comply with the Companys cybersecurity ITSM (ISO 20000) and COBIT governance frameworks.
• Coordinate with the Architecture and Security teams to validate technical designs and ensure interoperability with existing environments.
• Facilitate technical review boards and documentation handover to Operations and Support teams.
• Monitor vendor SLAs warranty coverage and performance benchmarks.

C. Stakeholder & Vendor Management

• Serve as the focal point for coordination between internal teams (Infrastructure Security Cloud DX and PMO) and external vendors.
• Manage vendor deliverables ensuring contractual compliance and adherence to technical specifications.
• Facilitate project briefings steering committee updates and status reports for management visibility.

D. Risk Change and Issue Management

• Identify and assess project risks dependencies and potential impacts to service continuity.
• Implement change control processes to manage scope adjustments ensuring traceability and proper approvals.
• Maintain updated risk registers mitigation plans and issue logs in PMO365 or equivalent systems.
• Ensure timely escalation and resolution of project constraints or blockers.

E. Handover Documentation and Sustainability

• Oversee project closure activities ensuring full documentation (as-built diagrams configurations licenses warranties) is archived in the Companys repositories.
• Coordinate operational readiness and handover to IT Operations and Support teams.
• Conduct post-implementation reviews and lessons-learned sessions to support continuous improvement.
• Ensure long-term sustainability through proactive capacity planning and lifecycle management insights.

F. Capabilities

• Drive Innovation: Identify and implement new technologies and digital solutions to enhance business processes improve service delivery and create new opportunities for growth.
• Improve Digital Experience: Leverage digital tools to provide seamless engaging and personalized experiences for stakeholders ensuring user-centric service design.
• Enhance Operational Efficiency: Use digital technologies and data-driven insights to streamline operations reduce costs automate processes and enhance overall productivity.
• Support Business Goals: Align digital transformation initiatives with organizational objectives ensuring that technology investments drive strategic goals improve competitiveness and maximize business value.
• Promote Digital Culture: Foster a culture of innovation agility and continuous improvement by encouraging employees to embrace digital tools upskilling and a transformation mindset.
• Maintain Demand Planning: Maintain a structured demand planning framework to anticipate and manage IT and digital transformation needs ensuring resource optimization and alignment with business priorities.
• Execute TSS Strategy: Drive TSS Strategy ensuring that digital initiatives align with enterprise goals IT governance and future technology trends.
• Lead Research & Emerging Trends: Conduct research and benchmarking on digital transformation trends emerging technologies and best practices to drive continuous improvement innovation and informed decision-making.

Qualifications & Experience

Education

• Bachelors degree in Computer Engineering Information Technology or a related technical field.
• Masters degree in IT Management or Project Management is preferred.

Experience

• 810 years of experience managing infrastructure network and security projects within large-scale enterprise or government environments.
• Proven track record delivering complex multi-vendor projects involving datacenter network cybersecurity and AV systems.
• Experience coordinating with architecture security and operations teams to ensure end-to-end technical alignment.
• Exposure to both waterfall and agile delivery models.

Certifications / Tools

• PMP or PRINCE2 Practitioner certification required.
• Technical certifications preferred: CCNP CISSP ITIL VCP or equivalent.
• Familiarity with project management tools (PMO365 MS Project Azure DevOps) and ITSM platforms (Freshservice ServiceNow).

Competencies

• Strong technical understanding of network security AV and infrastructure systems.
• Excellent project planning risk management and vendor coordination skills.
• Ability to manage multiple concurrent technical projects with competing priorities.
• Strong analytical problem-solving and decision-making abilities.
• Effective communication and stakeholder management across technical and business functions.
• Commitment to delivering high-quality compliant and future-ready technical solutions.