ServiceNow Senior Technical Consultant

Job Description:

Key Responsibilities:

• Lead the design development and implementation of ServiceNow solutions across ITSM HRSD and ITOM modules.
• Collaborate with business and IT stakeholders to gather requirements and translate them into scalable ServiceNow workflows and automations.
• Apply ITIL framework principles to optimize and align service management processes within ServiceNow.
• Manage integrations between ServiceNow and external systems to support seamless operations.
• Provide technical mentorship and leadership to project teams ensuring quality and adherence to best practices.
• Stay current with ServiceNow platform updates and industry trends to continuously enhance solution capabilities.
• Drive continuous improvement initiatives leveraging ServiceNow functionalities to improve IT and HR service delivery.

Required Skills and Experience:

• Strong hands-on experience with ServiceNow ITSM HRSD and ITOM modules.
• Solid understanding of ITIL processes and frameworks and their application within ServiceNow environments.
• Experience in scripting workflow design and platform customization.
• Proven ability to manage and deliver complex ServiceNow projects in a client-facing role.
• Excellent communication stakeholder management and problem-solving skills.
• Relevant certifications such as ServiceNow Certified System Administrator Certified Implementation Specialist (CIS) for ITSM/HRSD/ITOM and ITIL Foundation are highly desirable.
• Bachelors degree in Computer Science Information Technology or related discipline.

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