ServiceNow Business Analyst Lead
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Job Description:
Job Summary
We are seeking a ServiceNow Business Analyst Lead to support the continuous development and enhancement of ServiceNow platform capabilities across multiple service domains.
This role focuses on capturing shaping and supporting the delivery of backlog-driven enhancements working closely with technical teams and stakeholders to translate requirements into implementable ServiceNow solutions. The successful candidate will play a key role in driving structured requirement delivery aligned to ServiceNow capabilities ensuring clarity efficiency and consistency across enhancements.
Key Responsibilities
Work with stakeholders to gather and document requirements for ServiceNow enhancements including:
ITSM (Incident Request Change etc.)
HRSD / Enterprise Services
CSM and customer-facing processes
Translate business requirements into:
Clear user stories and functional specifications
Acceptance criteria aligned to ServiceNow capabilities
Process flows and workflow definitions
Support backlog-driven delivery including:
Requirement clarification and refinement
Participation in backlog grooming and prioritisation
Continuous alignment with development teams
Ensure requirements are:
Technically feasible within ServiceNow
Aligned with existing platform design and reusable patterns
Clearly understood by developers
Work closely with developers to:
Clarify functional and process requirements
Validate implemented solutions against business expectations
Support testing and validation activities including:
Functional validation of delivered enhancements
Assisting in UAT coordination and feedback capture
Ensuring acceptance criteria are met
Contribute to continuous improvement of service workflows including:
Identifying process improvement opportunities
Supporting standardisation across service domains
Required Experience & Skills
7 years of Business Analysis experience with hands-on exposure to the ServiceNow platform (mandatory).
Strong understanding of ServiceNow capabilities and modules including one or more of:
ITSM
HRSD / Enterprise Services
CSM
Proven experience working on:
ServiceNow implementations or enhancements
Workflow-driven and catalog-based processes
Ability to:
Translate business requirements into ServiceNow-aligned user stories and designs
Work effectively with ServiceNow developers
Experience with:
Backlog management and refinement
Agile delivery models
Strong understanding of:
Service workflows approvals and SLA-driven processes
Process mapping and requirement documentation
Preferred / Additional Experience
Experience working in:
Multi-module ServiceNow environments
Large-scale or enterprise ServiceNow platforms
Exposure to:
Integration requirements and API-driven flows
Portal or user experience improvements
Certifications:
CSA preferred
CBAP or equivalent is a plus
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Required Experience:
IC
عن الشركة
Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology boasts a long and proud history of innovation, service and value. In 1959, computer analysts Roy Nutt and Fletcher Jones pooled $100 to form CSC, providing computer manufac ... اعرض المزيد
