ServiceNow Business Analyst – ITSM
موقع الوظيفة:
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ملخص الوظيفة
Job Description:
Key Responsibilities:
- Gather analyze and document business requirements for ITSM processes using ServiceNow
- Collaborate with stakeholders to identify business challenges and opportunities for improvement
- Translate business needs into detailed functional and technical requirements
- Work closely with ServiceNow developers and administrators to ensure solutions meet business objectives
- Assist in configuring and testing ServiceNow ITSM modules (Incident Problem Change Request Knowledge etc.)
- Conduct workshops and stakeholder interviews to validate requirements and design decisions
- Support UAT training and deployment activities
- Provide post-implementation support and continuous improvement recommendations
- Develop process documentation user stories use cases and workflow diagrams
- Ensure compliance with governance best practices and organizational standards
Qualifications:
- Experience working in large-scale ServiceNow implementations
- Familiarity with reporting and dashboarding in ServiceNow
- Experience with integration of ServiceNow with other platforms/tools
- Ability to work independently and as part of a cross-functional team
At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.
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Required Experience:
IC
المهارات المطلوبة
- SQL
- أجايل
- تحليل الأعمال
- فيزيو
- Waterfall
- Business Process Modeling
- Requirements Gathering
- User Acceptance Testing
- Business requirements
- SDLC
- Systems Analysis
- Data Analysis Skills
عن الشركة
Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology boasts a long and proud history of innovation, service and value. In 1959, computer analysts Roy Nutt and Fletcher Jones pooled $100 to form CSC, providing computer manufac ... اعرض المزيد
