أدخل المسمى الوظيفي أو الكلمة الرئيسية

Service Quality Controller

Black & Grey HR

موقع الوظيفة:

دبي - الإمارات

الراتب شهرياً: AED 5000 - 5000

الخبرة المطلوبة: 1-3سنوات

تم النشر: 19 مايو 2026 (نُشرت منذ أكثر من 30 يومًا)

آخر موعد للتقديم: 17 اغسطس 2026

عدد الوظائف الشاغرة: 1 عدد الوظائف الشاغرة

سجل للتقديم

ملخص الوظيفة

BG Global is partnering with a leading provider of precision machinery solutions tailored for the jewelry manufacturing industry. Renowned for their technical innovation and customer-first approach the company is seeking a Service Quality Controller to ensure consistent service standards drive process improvements and enhance customer satisfaction.

Key Responsibilities

- Monitor daily service activities to ensure compliance with quality standards SOPs and SLAs.

- Conduct service quality audits and analyse KPIs and customer feedback.

- Identify gaps and implement corrective and preventive actions.

- Prepare concise quality reports for management review.

- Handle service-related customer concerns and ensure timely resolution.

- Work closely with operations and customer support teams to support continuous improvement and compliance.

Requirements

- Bachelors degree in Business Operations or a related field.

- 25 years of experience in service quality QA or operations.

- Strong analytical reporting and problem-solving skills.

- Customer-focused with good coordination and communication abilities.

- Quality / Six Sigma certification is a plus.

Benefits

- Attractive Salary Benefits

Required Skills:

- Preferably a Bachelors degree in Business Marketing Engineering or related disciplines. - A proven track record in business development sales or marketing coupled with an extensive network within the UAEs MEP consulting lighting design specifier and real estate development communities. - Exceptional communication negotiation and relationship-building skills. - In-depth knowledge of LED lighting products and their diverse applications - A self-starter attitude driven by results and capable of autonomous work. - Familiarity with UAE construction and lighting industry norms and regulations.

المجال

خدمات تقنية المعلومات واستشارات تكنولوجيا المعلومات

المهارات المطلوبة

المهارات التنظيمية
Calipers
أدوبي أكروبات
Computer Skills
Construction Experience
GCP
ISO 9001
إدارة الأعمال
إدارة النزاعات
OSHA
مراقبة الجودة
تطوير المناهج

قدم الآن

عن الشركة

Black & Grey HR

0-50 موظف

Black & Grey HR is a talent acquisition company that can redefine the concept of ‘experience’ in the recruitment process & build great employer brands. We understand that technological advancements, including mobile internet, social media, automation and artificial intelligence, are ... اعرض المزيد

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