Road Customer Service Operations Associate
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About Us
Ready to rock the future with us At Hellmann we put our people at the heart of everything we do because for us relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring Entrepreneurial Forward-Thinking and Reliable. These values resonate with yours Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide.
For the better. Together.
About the Job
Responsible to handle accounts as assigned by the Customer Service Manager.
Responsible to manage the accounts operationally as per the customer service QMS procedures depending on the shipment mode & commercially responsible for the development & retention of the account.
Develop strong relationships with customers based on trust honesty and mutual respect.
Responsible to ensure that all customer requirements are followed with high diligence & KPIs if any are always met with close co-ordination within all stakeholders.
Ensures all customer data tariffs & SOPs are duly filed & updated/valid at any given time.
Provide innovative & workable solutions to issues (if any).
Have regular monthly/quarterly meetings with customers & ensure close follow up is done on the action points.
Responsible towards contributing towards the departmental goals & achieving individual KPIs.
Represent the company in the most professional manner possible in accordance with local legislation and all company policies / procedures.
Commercial upselling skills
Drive and push the CIP development.
Act as a backup in any team members absence.
Handle any other tasks as assigned by the manager.
About You
Secondary: Bachelors degree
Experience: Prior experience working in the customer service department handling logistics accounts Freight knowledge
Knowledge of customs clearance process within the freezone is mandatory
Professional: Proficient in Microsoft Office applications
Others: Excellent communication skills
About our Benefits
A strong Team Spirit and a lot of fun together
A safe multi-cultural and inclusive environment
Individual opportunities for growth and development
Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender age any disabilities religion ethnic origin or sexual identity: We are looking forward to meeting you!
If you are excited by this fantastic opportunity and have what it takes then click APPLY!
Required Experience:
IC
