Resort Assistant Manager

Responsibilities:

• Review all reservations, assign room blockings• Promote all hotel services, offers and facilitiesand their operating hours.

• Ensure thatrepeat guests are pre-registered, when necessary.

• Manage the submission of all local governmentrequirements/information concerning hotel guests.

• Constantly check reservations to ensure roomavailability and special blockings are handled correctly.

• Check all transactions performed by Front Deskcolleagues during shift and countersign on designated space in theregistration card signifying approval.

•Maintain an accurate filing system.

• Performregistration process by obtaining data from guest and by observingthe established guidelines.

• Perform daily“bucket check report” against guest folioensuring that charges are accurately posted and support receiptsare properly filed/attached.

• Promotes andfollows a safe work environment.

• Update andmaintain guest history/profile of all guests.

• Overlook and drive ALL loyalty and guest recognitionprograms.

• Ensure that all rooms which aredue to check-out are checked and the daily housekeeping discrepancyreports are resolved.

• Promotes and leads aservice driven, results driven work environment.

• Liaise with Front Desk colleagues on all outstandingbills and ensure full payment of departing guests.

• Manage the strict control of room keys.

• Ensure that the hotel credit policies are adhered to atall times.

• Ensure that team members andone’s cash report is balanced and closed at the end ofthe shift with remittance envelop dropped in the cash vault.

• Follows departmental SOP‟s (Standard OperatingProcedures) including all safety policies