Program Manager Education

The Program Manager will lead the strategic planning execution and successful delivery of multiple concurrent projects for a major institutional client. This is a highly delivery-focused role requiring a professional who can ensure clear project scope realistic planning aligned with business objectives and the achievement of on-time milestones. The successful candidate will bring deep expertise in program governance stakeholder communication and risk management within a technical environment.

Key Responsibilities

• Program & Project Delivery: Own end-to-end delivery for a large-scale account defining project scope business requirements UAT readiness and success criteria.
  
• Governance & Compliance: Establish and enforce program governance frameworks utilizing reporting dashboards and metrics to track progress against schedule budget and quality objectives.
  
• Stakeholder Management: Act as the primary delivery contact for client stakeholders providing transparent updates on project status risks and dependencies to ensure expectations remain aligned.
  
• Technical Leadership: Implement Agile processes (sprint planning daily stand-ups retrospectives) and align delivery with solution designs for process automation API integrations and AI/ML use cases.
  
• Commercial & Resource Optimization: Calculate and optimize man-hours across project phases monitor team workloads to prevent bottlenecks and prepare reports on actual versus planned effort for client audit and acceptance.
  
• Risk Mitigation: Proactively identify program-level risks and maintain robust contingency and escalation plans to safeguard delivery outcomes.
  

Requirements

Bachelors degree in one of:(computer science Information Technology Software Engineering Information System) or a related field (Masters preferred).

Professional certifications: PMP or PgMP (required) Agile/Scrum Master (preferred) SAFe Agile or equivalent. Familiarity with ITIL v4/ISO 20000 certification.

10 years of progressive project/program management experience with at least 5 years in program leadership focused on application development and agile methodology.

Proven track record delivering large-scale multi-project programs for enterprise or higher-education clients. Familiarity with Higher Education systems and applications is strongly preferred.

Work Location:

Abu Dhabi

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