Product Specialist Bio

Job Description Summary

Job Description

Major accountabilities:

• Drive Competitive Sales Growth -Identify and prioritize high-potential customers through data analysis (HCPs and stakeholders) who influence prescription decisions -Drive sales performance through the skillful orchestration of positive customer experiences -Engage and Build Relationships.
• Engage in value-based conversations (in-person and virtually) to understand critical customer challenges decision-drivers pain points and opportunities -Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences leveraging available content and multiple engagement channels -Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Sandoz -Deliver memorable customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment -Establish effective working relationships with opinion leaders and top medical influencers (at territory level) and challenge current behaviors in order to improve the patient journey (right patient right time) -Develop Deep Customer Insights and Understanding -Gather insights on the customers business to uncover what is important to them -Follow up on customer feedback and translate responses into actions that create additional value and exceed expectations -Leverage available data sources to create dynamically prioritize and adjust relevant territory account and customer interaction plans -Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product-and indication-related content campaigns and interaction plans -Deliver Value to Customers and Patients -Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs -Act as a trusted partner to the customer for the purpose of helping them run their business; listen to learn; strive to deepen the relationship in a compliant and ethical manner; position themselves to create value-add solutions.
• Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent.
• When facing ethical dilemmas do the right thing and speak up when things dont seem right.
• Live by Sandoz Code of Ethics and Values and Behaviors.

Key performance indicators:

• To be populated at local level based on the guidance that will follow from I Field Engagement Performance Management Council outcomes.

Minimum Requirements:

• Bachelors degree in pharmaceutical science or other sciences
• At least 2 years of experience in the specialty pharma industry (experience in Immunology is preferred).
• Strong understanding of the UAE pharmaceutical market.
• Ability to relocate and work across different geographical areas within the UAE.
• Ability to engage with Key Opinion Leaders (KOL) and Key Decision Makers (KDM) and develop long-term business relationships.

Min 1 year seniority within Sandoz with a proven record of accomplishments and successes. Robust scientific knowledge with a keenness to continuously learn and update oneself. Knowledge of Private (PVT) and Institutional business models within the pharma industry. Role modelling behaviours in line with Sandoz Values

• Account Management.
• Commercial Excellence.
• Communication Skills.
• Compliance.
• Conflict Management.
• Cross-Functional Coordination.
• Customer Insights.
• Ethics.
• Healthcare Sector.
• Influencing Skills.
• Negotiation Skills.
• Selling Skills.
• Technical Skills.

Languages :

• English.

Skills Desired