Premier Relationship Director I

Premier Relationship Director I (30601)

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Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking to become a global wealth manager with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth ranging from personal banking for individuals and families through to business owners investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts credit cards personal loans and mortgages as well as asset management insurance wealth management and private banking that best suit our customers needs.

The role is a client facing role managing the HSBC relationship with our highest value clients where professionalism client focus and an expert understanding of financial planning and wealth products are critical to the success of the business. The role holder has a responsibility to acquire develop and retain relationships with a portfolio of Premier clients.

We are currently seeking an experienced professional to join our team.

Duties & Responsibilities:

• Achieve agreed KPI objectives and profit growth through the development of existing and new Premier client relationships.
• Complete regular reviews with clients to understand their current and long-term financial needs and advise them on the differentiated products and services that help them achieve their wealth goals.
• Use tools information and delivery channels effectively to deliver the highest levels of client service.
• Maintain a minimum standard of qualifying Premier clients within portfolio as stated by Group.
• Develop network of Group and External professional contacts with the aim of introducing new business enhancing technical knowledge and promoting the brand
• Monitor and act on daily sales activity management information and other internal information tools using them to effectively grow or maintain wallet share of clients.
• Fully utilize and input Client Relationship Management data ensuring all client information is complete and kept up to date.
• Identify opportunities to refer business to GBM GPB as appropriate.
• Own the client relationship with HSBC and provide professional care and expert financial advice that results in clients considering HSBC their primary bank.
• Build and maintain relationships with clients based on credibility reliability and personal interest.
• Utilize in-depth knowledge of relevant products and services and how they might be tailored to provide the best solutions for clients
• Ensuring that sales & operations are undertaken in accordance with HSBC guidelines.
• Comply with local regulatory requirements which include but are not limited to the completion of mandatory examinations required by SCA for this role.
• Proactively assisting management in identifying and containing Money Laundering compliance risk through reporting of suspicious customers by raising UARs
• Strictly following and implementing with accuracy KYC and SCC due diligence information for individuals from Sanction & sensitive countries.
• Quality responses provided for RFI alerts and raise and investigate Suspicious Activity Reports and Sanctions related compliance referrals.
• Complete all mandatory Compliance training on time and attend the BMLCM training.
• Management of Information Risk including adherence to ISR policy and completion of ISR mandatory training.
• Be alert to operational risk losses during the execution of the day-to-day responsibilities identify an operational risk loss and report this to manager ensuring that it is reported to their local risk coordinator.
• Overall responsibility for Branch staff completion of mandatory training and adherence to AML and Sanctions policies.
• Active support and participation in AML and Sanctions project and Global Standards.

Experience & Qualifications:

• Graduation degree is REQUIRED to secure a UAE Visa and Work Permit
• Candidates are required to be SCA accredited within 6 months upon joining by completing 2 mandatory exams stipulated by SCA (ICWIM level 3 & UAE Financial Rules & Regulations) and obtaining University degree equalization from the Ministry of Education.
• Minimum of 7 years proven and progressive financial services and at least 3 years as Relationship Manager.
• Evidence of strong client recommendation and sales results in wealth products.
• Equivalent relationship management experience in managing high net worth client portfolios preferred.
• Expert knowledge in financial planning and wealth products.
• Sound knowledge of the impact of macroeconomics/microeconomics/local market developments.
• Expert knowledge of external regulatory framework is relevant to wealth management.
• If there is an internal in-depth understanding of HSBC Global House Views.
• Strong clients focus and ability to develop long-term partnerships with clients.
• Ability to deliver needs-based solutions through effective communication influencing and sales skills.
• Local regulatory & license requirements - job holders should possess valid licenses with accreditation on wealth management and qualification as required by country.
• Clear view on how to work with Compliance Credit & Risk and Internal Control to ensure a balanced risk operating environment.
• Able to communicate well in English and Arabic is preferred.

For further details and application information please visit our careers site searching for the reference number.

We support our staff to adopt flexible and alternative ways of working where possible including working from home and different hours subject to approvals.

HSBC is committed to building a culture where all employees are valued respected and opinions count. We take pride in providing a workplace that fosters continuous professional development flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited