Operations Manager

The Head of Operations is responsible for the day-to-day management strategic planning and service excellence . This includes leading clinical and administrative teams ensuring regulatory compliance optimizing resource use and driving innovations in care delivery. The ideal candidate brings a clinical background and a strong track record in healthcare operations.

Duties and responsibilities:

• Contribute to short and long-term organizational planning and strategy as a member of the management team
• Risk Management and implementation of Quality Management Program.
• Liaise with corporate managers to address legal contractual and purchasing issues and requirements.
• Demonstrates appropriate delegation and coordination of tasks and duties in the operations of the clinic using appropriate organizational/priority setting skills.
• Establishes a system of communication to coordinate activities/functions.
• Track performance of clinical and non-clinical employees
• Develops the leadership skills of staff through delegation of responsibility.
• Empowers staff to achieve their best professionally and guides them through creative problem solving.
• Assisting in preparation of monthly MIS reports
• Manage all functions within the facility.
• Increase the effectiveness and efficiency of Support Services through improvements to each function (HR IT Finance) as well as coordination and communication between functions.
• Drive initiatives in the management team and organizationally that contribute to long-term operational excellence.
• Providing consulting services on matters related to business development insurance questions and business structure and growth.
• Ensuring that the work of the department is effectively coordinated with other departments/sections in a timely manner and is aligned to the overall facility goals
• Engages in health promotion activities in the healthcare organization and community.
• Provides a suitable environment that supports patient and family learning.
• Facilitates and promotes education and effective communication between the patient family interdepartmental and the interdisciplinary healthcare team as required.
• Support quality education orientation program and participates in career development.
• Responsible for compliance and department of health (DOH) and Insurance regulations.

Accountabilities:

• Deliver on operational budget and cost-saving targets.
• Maximize resource utilization and scheduling efficiency.
• Increase revenue through reduction in cancellations and improved patient throughput.
• Manage vendor and service contracts.
• Support timely and accurate financial reporting.
• Achieve 100% regulatory and accreditation compliance.
• Maintain >90% patient satisfaction.
• Ensure operational readiness for audits and inspections.
• Improve staff retention and engagement.
• Standardize processes through SOP implementation across all departments.

Qualifications :

• Bachelors degree in Business Administration Healthcare Administration Public Relations or relevant field

Additional Information :

Experience:

• 5 to 10 years of management experience with a healthcare facility and proven experience in operations management

Skills & Abilities:

• Strong leadership and team management skills
• Excellent organizational and multitasking abilities
• Effective communication and interpersonal skills
• Risk management and problem-solving capabilities
• Knowledge of insurance processes and claim management
• Ability to work cross-functionally across clinical and administrative teams
• Strategic planning and business development mindset
• Strong understanding of healthcare operations and compliance (especially DOH regulations)
• Financial planning and budgeting skills
• Proficiency in performance tracking and quality improvement

Remote Work :

No

Employment Type :

Full-time