MCQUEEN Client AdvisorRussian Speaker, Harvey Nichols Dubai

Summary

Job Description

We are looking for a Client Advisor/Russian Speaker for our store in Harvey Nichols Dubai.

The McQueen Client Advisor will be a passionate brand ambassador and dedicated team player promoting brand loyalty and transforming every Client visit into a memorable luxury shopping experience. With full accountability for meeting KPIs set through personalised client experience and cross selling of products the Client Advisor will take full ownership of the exclusive relationships of the McQueen clientele.

How will you contribute

• Provide exceptional client experience by greeting listening and assisting clients in exceeding their needs demonstrating an excellent knowledge of the products as well as of McQueen history and heritage

• Proactively seize all cross-selling opportunities utilizing all product categories available in the store

• Recruit Maintain and develop Client relationships through a custom-made approach and with the support of CRM and digital tools to strengthen Client loyalty

• Strengthen Client loyalty by participating in the Department or Stores clienteling initiatives

• Engage with Clients on general trends in the fashion world and developments in luxury market showing passion for fashion and luxury products

• Be driven to exceed individual financial targets and maximize own sales performances contributing to the success of the entire store

• Foster open and constructive communication with team members taking a collaborative approach and proposing effective solutions when needed. Promote a positive working environment in line with the House Code of Behaviours.

• Maintain a continual learning mindset by actively seeking and embracing feedback from both colleagues and management.

• Maintain shopfloor standards and appropriate levels of products on the sales floor in line with House policies and procedures by utilizing various training resources provided by the Company

• Follow Company grooming accordingly with McQueen standards and policies

• Act in compliance to Company procedures and guidelines on visual merchandising operational guidelines and stock procedures as well as cash activity inventory logistics and all main reporting activities requested by head office ensuring that Company policies and procedures are proactively executed

Required Skills

• You will be able to demonstrate the desired McQueen behaviours

• Proven experience in a similar role within fashion retail companies or customer service-related field

• Proven ability to drive and exceed individual and store KPIs

• Possesses genuine interest in fashion and follows industry trends/news

• Team-player mentality

• Strong verbal and written communication skills

• Strong selling skills and ability to overcome objections

• Client centric approach and an entrepreneurial spirit

• Ability to work in a fast moving and dynamic environment

• Luxury product knowledge with keen interest in fashion trends luxury market social media etc

• Ability to use digital retail tools and CRM

• Ability to be mobile for extended periods of time

Kering is committed to building a diverse workforce. We believe diversity in all its forms gender age nationality culture religious beliefs and sexual orientation enriches the workplace. It opens opportunities for people to express their talent both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates regardless of their background.

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