Manager Senior Manager, High Net Worth Distribution Risk & Control (L1B), Dubai or Hong Kong

Job Posting Description

The Manager/Senior Manager High Net Worth (HNW) Distribution Risk & Control (a.k.a. Distribution Line 1B / L1B) will report to the Head of HNW Distribution L1B and support the execution of the Distribution Quality Operating Model (DQOM) across Middle East and Bermuda markets within the HNW business under Asia segment.

DQOM encompasses the implementation of the HNW Sales Conduct Framework focusing on the development deployment and ongoing monitoring of sales quality controls across Life Insurance distribution channels within the HNW business.

The objective of the role is to ensure that key distribution-related risks are effectively identified assessed and managed through robust governance underpinned by strong sales quality standards effective controls and enhanced data-driven capabilities and tools.

Position Responsibilities

Stakeholder Management

• Work in a matrix environment and collaborate closely with HNW Distribution teams in Asia segment and at market levels as well as with Compliance Risk Legal Audit and Operations to support adherence to the Companys risk management conduct and sales Quality requirements.
• Support the Head of HNW L1B in fostering the culture of strong risk management and sales quality focus within Distribution.
• Act as a key point of contact for HNW Distribution Channels teams providing guidance on distribution risk and control matters.
• Support Distribution Channels teams in embedding risk management and sales quality requirements into business initiatives and day-to-day activities.

Governance Reporting and Change Management

• Support the identification and assessment of current and emerging distribution risks across HNW channels ensuring these risks are appropriately captured and addressed.
• Assist in the coordination and management of HNW Distribution & Sales Risk Committee (DSRC) including preparation of materials tracking of action items and follow-up on remediation activities.
• Provide regular updates on distribution and sales risks issues and control gaps escalating where appropriate.
• Collaborate with HNW Distribution teams and Line 2 Risk and Compliance to support the delivery of initiatives and continuous improvements in the sales quality and control environment.
• Act as a subject matter resource for HNW Distribution teams in relation to internal policies frameworks methodologies and reporting requirements.
• Support markets in addressing Line 2 Compliance reviews and Line 3 Audit findings and track timely and effective closure of Corrective Action Plans (CAPs).
• Ensure HNW Distribution L1B activities are executed in line with regional standards and timelines.
• Support and contribute to Distribution risk and Sales quality initiatives and transformation programmes and pro-actively flag and initiate any required changes to continue enhancing the Distribution risk management.
• Support any Third-Party risk management requirements as required.

Data Analytics and Performance Management

• Support the development and enhancement of data-driven capabilities to monitor distribution and sales risks including mis-selling misconduct and fraud.
• Analyse available data sources and reports to identify trends anomalies and emerging risks and escalate insights for action.
• Assist in building business cases and supporting the rollout and adoption of data analytics tools across HNW channels.
• Contribute to the production of regular reporting and dashboards for governance forums and senior management.

Distribution and Sales Controls Effectiveness

• Support markets in performing Risk & Control Self-Assessments (RCSA) and Fraud Risk Assessments providing challenge where appropriate.
• Assist in establishing and maintaining appropriate mitigating controls in line with Group policies and frameworks (e.g. Conduct Risk Framework).
• Participate in the design and execution of controls testing and sales quality reviews to assess effectiveness of controls and adherence to processes.
• Monitor and follow up on control weaknesses quality assurance findings and remediation plans with HNW Distribution teams.
• Support HNW Distribution team in EDD processes aligned to the agreed operating model.
• Support the review and challenge of training programmes for sales teams and distributors to ensure alignment with risk and quality expectations.

Required Qualifications Experience and Capabilities

• 58 years of experience in a distribution operations risk & control audit or compliance role within the HNW life insurance industry (preferred) or broader financial services industry.
• Experience in risk governance controls testing RCSA or audit/compliance environments is advantageous.
• Good working knowledge of distribution models and operations within financial services organizations.
• Understanding of risk management frameworks including conduct risk and third-party risk management.
• Strong analytical skills with the ability to interpret data identify root causes trends and risk indicators.
• Strong interpersonal and communication skills with the ability to collaborate and influence stakeholders across markets.
• Strong organization and project management skills with the ability to manage multiple priorities.
• High attention to detail while maintaining awareness of the broader risk landscape.
• Results-oriented with a proactive and solution-focused mindset.
• Strong critical thinking problem-solving capabilities and robust decision-making ability backed up by data and analysis.
• Comfortable working across multiple time zones and in a regional matrix environment.

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .