Learning & Development Coordinator

Position: Learning & Development Coordinator

Company Overview:

Hoxton Wealth is a global financial services firm with offices in key locations including Cyprus the United States the United Kingdom Dubai South Africa Australia & Asia. The company leverages a tech and tax-led approach to financial planning combining innovative technology solutions with deep expertise in tax-efficient strategies to deliver comprehensive wealth management services. With over $4 billion in assets under management (AUM) Hoxton Wealth is committed to helping clients achieve their financial objectives through personalized investment solutions cross-border financial planning and long-term strategies for wealth growth and preservation.

Role Overview:

The Learning & Development (L&D) Coordinator is responsible for the day-to-day operation and continuous improvement of Hoxton Wealths learning infrastructure with the 360Learning platform at its centre. Working closely with stakeholders across all business areas the postholder ensures that training content is current accessible and relevant; monitors completion and compliance across the business; and coordinates the firms education support and external training provider relationships. The role operates under the oversight and final decision-making authority of the Global Head of HR.

Key Responsibilities:

360Learning Platform Management

• Own and maintain the 360Learning platform as the firms central learning management system (LMS) including system configuration course architecture user management and troubleshooting

• Build upload and manage learning content in 360Learning working with subject matter experts across the business to ensure material is accurate up to date and aligned with business needs

• Coordinate the end-to-end course creation process: scoping content requirements briefing authors reviewing drafts publishing and maintaining version control

• Manage the platforms learning paths programme assignments and automated notifications to drive completion and engagement

• Ensure the platform remains technically current liaising with 360Learning support and managing any platform updates integrations or enhancements

Training Completion Monitoring and Reporting

• Track and monitor training completion rates across all teams roles and regulatory/compliance requirements producing regular and ad hoc reports for relevant stakeholders

• Proactively identify non-completion risks and escalate to line managers the Global Head of HR or compliance stakeholders as appropriate

• Maintain accurate completion records and audit trails in support of FCA compliance Consumer Duty obligations and internal policy requirements

• Present completion data in clear accessible formats dashboards reports summaries tailored to the audience (HR compliance line managers senior leadership)

• Set and communicate completion deadlines for mandatory and regulatory training monitoring adherence and following up on outstanding completions

Stakeholder Engagement and Content Coordination

• Act as the primary point of contact for all internal stakeholders requiring learning content to be created updated or removed from the platform

• Consult with business area leads compliance and HR to understand training needs and translate them into structured learning solutions on the platform

• Maintain a forward-looking content calendar scheduling reviews and refreshes to ensure training material remains relevant and compliant

• Support the Global Head of HR in communicating training priorities new content launches and completion expectations across the business

Education Support Coordination

• Coordinate all employee education support requests: receiving and logging applications conducting initial eligibility checks against the firms education support policy and managing the approval workflow

• Prepare and submit approval documentation to the Global Head of HR for sign-off ensuring all relevant information is captured

• Issue payment instructions to the Finance team following approved education support requests tracking disbursements and maintaining accurate records

• Liaise with employees regarding the status of their applications maintaining clear and timely communication throughout the process

• Maintain a register of all education support activity for reporting budgetary and audit purposes

External Training Provider Management

• Research evaluate and recommend external training providers and programmes that meet identified learning needs across the business

• Manage relationships with approved external training providers including procurement scheduling invoicing and post-training evaluation

• Negotiate commercially appropriate terms with external providers working within the approved L&D budget

• Collect and analyse post-training feedback to assess ROI and inform future purchasing decisions

• Maintain a current approved supplier register for external training providers including contract renewal dates and performance ratings

General HR and L&D Contribution

• Support the Global Head of HR on ad hoc L&D projects and broader HR initiatives as required

• Contribute to the development and implementation of the firms annual L&D plan

• Stay current with developments in L&D technology practice and regulation relevant to financial services sharing insights with the team

• Assist with the onboarding learning journey for new starters coordinating access to the 360Learning platform and ensuring mandatory induction training is assigned and completed

Scope & Accountability:

Accountability structure: The Global Head of HR holds final decision-making authority and full accountability for all L&D activity budget and strategic direction. The L&D Coordinator operates within the framework and parameters set by the Global Head of HR escalating decisions approvals and exceptions upward as appropriate. The postholder is not a decision-maker on policy supplier contracts above agreed thresholds or education support approvals these sit with the Global Head of HR.

Decision-making authority

Day-to-day platform management content scheduling stakeholder coordination education support process management (not approvals)

Escalates to

Global Head of HR for all approvals policy decisions supplier contracts and strategic direction

Budget responsibility

No direct budget ownership tracks and reports spend; instructions to Finance only upon Global Head of HR approval

Direct reports

None

Indirect influence over

All employees and managers across Hoxton Wealth regarding training completion content requests and education support

What Were Looking For:

Essential Requirements

• Experience administering a Learning Management System (LMS) 360Learning experience is strongly preferred; equivalent platform experience (Cornerstone Docebo TalentLMS Moodle) will be considered

• Demonstrable experience coordinating training or learning programmes in a professional services or regulated environment

• Strong project coordination and organisational skills able to manage multiple workstreams deadlines and stakeholders simultaneously

• Excellent written and verbal communication skills able to produce clear reports communications and summaries for a range of audiences

• High attention to detail particularly in relation to completion tracking record-keeping and financial instructions

• Experience liaising with external suppliers or training providers including procurement and relationship management

• Proficient in Microsoft Office 365 particularly Excel (data reporting) Outlook and PowerPoint

• Comfortable working in a fast-paced growing business with a degree of ambiguity

Desirable Requirements

• Experience in financial services wealth management or a regulated professional environment

• Familiarity with FCA regulatory training requirements (e.g. Consumer Duty Conduct Rules T&C frameworks)

• CIPD qualification or studying towards (Foundation or Associate level)

• Experience with learning content authoring tools (e.g. Articulate Rise iSpring or similar)

• Experience with UAE employment and education support processes

Behaviours and Attributes

• Proactive and self-managing takes ownership of workload and follows through without being chased

• Collaborative builds positive working relationships with stakeholders at all levels

• Discreet handles confidential HR and financial information appropriately

• Data-literate comfortable interpreting completion data and presenting insights clearly

• Service-oriented responsive to employee and manager requests with a solutions-focused mindse