L1 Desktop Support Engineer
ملخص الوظيفة
- Client in 190 countries
- 6000 Engineers
- 200 Enterprise Clients
- Provide hands and feet support for hardware networking and desktop-related activities including installation break/fix vendor coordination and on-site triage ensuring smooth daily IT operations in BH-owned locations.
- Deliver VIP support by offering proactive tailored IT assistance managing audio-visual equipment conference room technology and unified communications to enhance user experience.
- Respond to and resolve hardware software and network incidents promptly prioritize issues per BH metrics escalate when necessary and comply with IT service processes policies and safety guidelines.
- 2 3 years of experience in Desktop Support or related IT roles.
- Proficiency in hands and feet support for hardware networking and IT asset management.
- Ability to provide tailored VIP support and manage audio-visual and unified communication equipment.
- Good communication skills with proficiency in the local language and intermediate English.
- Strong problem-solving skills with the ability to prioritize escalate incidents and comply with IT service processes and safety guidelines.
At Excis your work matters. You ll be part of a dynamic hands-on team where your
المهارات المطلوبة
- Mac Os
- الدليل النشط
- دعم سطح المكتب
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- الدعم الفني
- Operating Systems
- العلاج
- استكشاف الأخطاء وإصلاحها
عن الشركة
Our History Founded in Belgium in 2001 as an IT services company, Excis expanded across Europe and established it’s HQ in the UK. The delivery of 24/7 support was followed by the provision of end-to-end solutions, including IT and audiovisual design, installation and servicing. Exci ... اعرض المزيد