IT Support Executive

1. Hardware & Infrastructure Support

• Install configure and maintain laptops desktops monitors printers servers cameras access control devices and Wi-Fi access points.
  
• Conduct regular preventive maintenance and ensure proper functioning of all IT hardware.
  
• Provide first-level support and troubleshooting for hardware-related issues.
  

2. Microsoft 365 & Cloud Services Administration

• Manage user accounts licenses and permissions in Microsoft 365 (Exchange SharePoint Teams OneDrive).
  
• Provide day-to-day support for email and collaboration tools including Teams Outlook and SharePoint Online.
  
• Handle laptop setups for onboarding including imaging application installations and account configurations.
  

3. Network & Connectivity

• Monitor and support internet and internal network connectivity.
  
• Liaise with service providers such as Du or Etisalat for telecom and internet services including installation troubleshooting and upgrades.
  

4. IT Helpdesk & Support Operations

• Act as the first point of contact for IT-related issues within the Dubai office.
  
• Log track and resolve incidents and service requests using ManageEngine ticketing system.
  
• Provide remote support for offsite employees when needed and escalate issues as appropriate.
  

5. Asset & Documentation Management

• Maintain up-to-date inventory of IT hardware and software.
  
• Document system configurations incidents and resolutions.
  
• Ensure all IT equipment is tagged and records are regularly updated.
  

6. General IT Operations

• Ensure secure disposal and data wiping of retired IT equipment.
  
• Maintain physical security of IT infrastructure (e.g. server room access).
  
• Train staff on basic IT procedures and best practices.
  

• Bachelor s degree in IT Computer Science or related field.
  
• 3 years of IT support experience in a corporate environment.
  
• Strong hands-on experience with hardware (laptops printers access devices etc.).
  
• Proficiency in Office 365 administration including Exchange Teams SharePoint and OneDrive.
  
• Experience using ManageEngine or similar IT service management (ITSM) tools.
  
• Familiarity with networking fundamentals (LAN/Wi-Fi/VPN).