IT Service Delivery Analyst

About the Role

You will deliver reliable first-line IT support maintain a stable and secure infrastructure and drive measurable improvements in IT service adoption across the business. This is a hands-on people-facing role where your communication skills and technical expertise will make a direct impact every day.

What Youll Do

• Provide first-line support for hardware software and network issues (laptops desktops mobile phones printers and peripherals)
• Troubleshoot and resolve issues related to Windows OS MS Office DNS DHCP and TCP/IP
• Manage and fulfill service requests through ITIL-aligned service management processes
• Maintain IT asset records and documentation with high accuracy
• Collaborate with internal teams to identify recurring issues and implement lasting fixes
• Support IT onboarding and drive user adoption of technology tools
• Continuously upskill to stay current with evolving technologies.

What You Bring

• Minimum 7 years of experience in IT support or service delivery
• Strong working knowledge of Windows environments MS Office and core networking protocols
• Experience with ITSM frameworks and tools (ITIL certification or practice knowledge required)
• Relevant certifications such as CCNA MCP MCSA MCITP or MCSE are highly preferred
• UAE work experience is essential
• Excellent communication and customer service skills
• Proven ability to manage multiple priorities under pressure with a detail-oriented mindset.

Nice to Have

• Bachelors degree in Computer Science IT Networking or related field
• Arabic language skills
• Valid UAE drivers license
• Experience in F&B or Retail environments
• GCC Egypt or Morocco market experience
• Immediate availability

Why Join Us

Youll be joining a team that values technical excellence continuous learning and genuine collaboration. If you take pride in keeping things running communicating clearly and growing your skills this is the role for you.

Apply now and help us build an IT experience our teams can rely on.