Hotel Receptionist

Job description Welcome guests, check in /check out, deal with guest queries, provide prompt and professional guest service, attend to guest requirements and ensure guest satisfaction. DUTIES & RESPONSIBILITIES welcome and greet guests answer and direct incoming calls inform guests about the hotel rates and services make and confirm reservations for guests ensure proper room allocation register and check-in and check-out guests verify guest's payment method and imprint credit cards for authorization issue room keys and direct guests to their rooms maintain clear and accurate records of guest room bookings compute all guest billings, accurately post charges to guest rooms and house accounts receive and transmit messages for guests listen and respond to guest queries and requests both in-person and by phone liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests complete and maintain any incident reports, daily activity reports or other reports requested by management review accounts and charges with guests during the check-out process process accurate payment of guest accounts inform housekeeping when rooms have been vacated and are ready for cleaning monitor visitors to the hotel enforce rules and policies of the hotel maintain a neat and orderly front desk and reception area