Guest Relations Host

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Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented peopleand empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

What this job involves:
Responsibilities listed below are site dependent. It is expected that a GRH will work across the relevant functions interchangeably on a roster basis which will be communicated upon appointment and based on service level agreements for the particular location. Responsibilities may include (but are not limited to):
Meeting Room and Client Suite Management
Professional well-groomed and well-trained staff available to meet greet and guide colleagues and clients to the respective meeting location. Visitor and client experience shall be professional warm and genuine
Ensure all meeting rooms are kept clean tidy are ready for use ensure highest level of cleaning standards. Pre- checks to be conducted before every meeting including equipment and AV/ VC checks
Set up and reset of internal and external meeting rooms training rooms or conference rooms. Manage rooms to be set up appropriately according to individual booking and equipment requests. Rooms should be reset as appropriate in line with daily booking schedules
Issue Resolution- resolve simple AV/ VC collaboration tools or other meeting and conference room related equipment issues

Support and manage the meeting room booking system which includes booking all forward and same day reservations cancellations and / or amendments to bookings as per client requests (site depending) ensuring frequent communication with end user on their booking
Manage catering requests AV or VC room equipment any special requirements etc liaise with FM team/ catering/ security/ any other vendors as appropriate to ensure all requests are fulfilled accordingly
Ensure meeting room booking system is up to date- details for rooms are correct assist with any booking inquiries and liaise with supporting teams if necessary
Manage meeting room inventory checks
All meeting rooms consumables including F&B should be refilled and reset after each meeting where appropriate
Obtain all external attendee names of visitors and prepare a daily visitor arrival list for the next working day
Encourage and nudge appropriate booking behavior and provide utilization reporting including block booking no shows etc
Conduct regular visual checks on meeting room usage (vacant or in use) to support ad hoc analysis of bookings vs utilisation
Hospitality and Events Management
Manage and follow up on the event set up / run down on the respective floor ensuring everything is in order including technology assistance and all teams involved are prepped for required activities
Assist with coordination of events: supervise the set-up / dismantling of event venues perform risk assessments. Liaise with necessary teams (security housekeeping etc) as necessary to ensure a consistent level of service
Provide food and beverage service for external/ client suite meetings or events. Manage with Hospitality lead and coordinate with vendors if necessary for large catering functions fine dining any special requests etc
Supervise and be present throughout event
Assist with any ad hoc requirements or request related to functions and events
Assist with communications to promote confirm attendances create name badges etc
Assist with any other internal events lead by business as requested
Provide team briefs for wider workplace team on upcoming events conferences client suite events to ensure up to ensure all teams are aware of activities
Reception and Visitor Management
Always deliver 5* customer service with a professional and presentable appearance
Meet and greet all staff customers and visitors professionally and cheerfully
Ensure reception desks waiting areas and internal meeting rooms are maintained to highest standards of tidiness and cleanliness as outlined in any operational KPIs
Serve as an information source for staff and customers- assist and advise with any inquiries on building facilities meeting room locations special events surrounding amenities as appropriate
Be approachable and interact with guests and members of staff of all levels in a professional and friendly manner
Manage all visitor categories in line with security protocol

Inform hosts of the arrival of their guests or escort to host/ meeting room (in line with security practices)
Monitor waiting areas to ensure visitors are collected/attended to in a timely fashion interacting as appropriate
Issue and control visitor security passes; Liaise and interact with security to guarantee a safe working environment for all visitors and staff
Proactive premises inspections proactively raise work orders for surrounding areas to report any maintenance issues cleanliness issues or system faults where necessary
To be customer focused at all times by being visible at the reception desks and developing relationships with staff and customers
Suggest ideas for developing and evolving the reception services and assist in implementing these ideas
Regularly monitor customer feedback and produce an appropriate action plan based on the results
Welcome new joiners and provide in person or virtual orientation tours/ supporting documentation and media
Brief visitors on arrival on fire evacuation procedures- emergency exits evacuation routes and assembly points
Pantry and Utility Management
Ensure high end user satisfaction for all pantry and social hub services. All pantry consumables shall be of good quality and appropriate selection is provided
Ensure sufficient supply of pantry consumables for day to day operations- replenish/ order stock if necessary
Ensure stationery cabinets and first aid boxes are replenished with consumables
Proactively check the pantry and social hub areas are kept clean hygienic orderly and dry always. Raise work orders for identified issues
Report/ replace lack of stock in centralised utility room supplies of stationery & printer toner
Other responsibilities include (but not limited to):
Always ensure seamless communication with community hosts/ FM teams to ensure an efficient and consistent level of service is achieved
Manage telephone enquiry services (internally & externally) also known as switchboard services
Support the desk management system in the role of concierge (super user) for a specified zone / sites
Welcome new joiners and provide in person or virtual orientation tours/ supporting documentation and media
Ensure full statutory and operational compliance is achieved in line with contract KPIs
Be aware of changing needs of customers and adjust the service accordingly in line with global standards
Ensure compliance with H&S processes and procedures including internal and external audits
Ensure that all agreed service objectives are met in line with client expectations
Provide admin and financial support as and when required
Provide an excellent standard of client service
Any other reasonable requests

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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