Front Desk Associate

The Front Desk Associate serves as the first point of contact for members and guests ensuring a welcoming and professional environment. This role includes handling membership inquiries assisting with checkins processing payments and maintaining overall customer satisfaction.

• Greet members and guests with a friendly and professional demeanor.
  

• Assist with member checkins registration and guest passes.
  

• Answer phone calls and respond to inquiries about memberships class schedules and facility services.
  

• Address and resolve customer concerns efficiently escalating issues to management when necessary.
  

• Provide information on membership plans promotions and fitness programs.
  

• Process new memberships renewals and cancellations.
  

• Handle billing payments and account updates.
  

• Promote additional services such as personal training classes and retail products.
  

• Maintain an organized and tidy front desk area.
  

• Monitor access to the facility ensuring only authorized members enter.
  

• Assist in scheduling fitness classes and personal training appointments.
  

• Keep accurate records of attendance memberships and daily transactions.
  

• Ensure compliance with gym policies and safety regulations.
  

• Assist in maintaining cleanliness and order in the reception and lounge areas.
  

• Report any maintenance or safety issues to management.
  

• Support special events and promotions as needed.
  

• High school diploma or equivalent; additional education in hospitality or business is a plus.
  

• Previous experience in customer service front desk operations or the fitness industry is preferred.
  

• Strong communication and interpersonal skills.
  

• Basic computer skills (experience with gym management software is a plus).
  

• Ability to multitask and work efficiently in a fastpaced environment.
  

• A passion for health fitness and wellness is a plus.