Executive Customer Service

Key Responsibilities and Objectives:

• Ensure strict adherence to SLA timelines for CAFM tickets and ensure timely closure while monitoring team compliance and effectiveness.
• Propose and implement process improvement strategies to enhance operational efficiency and overall productivity.
• Foster an inspiring team environment with a culture of open communication and collaboration.
• Delegate tasks effectively and establish clear deadlines for team members.
• Oversee daily operations to ensure smooth workflow and service delivery.
• Track and monitor team performance providing regular updates and reporting key metrics.
• Motivate team members to achieve individual and collective goals.
• Identify training needs andprovide coaching and development opportunities to build team capability.
• Listen to feedback from team members and address conflicts or issues promptly and professionally.
• Recognize and reward high performance to boost morale and maintain motivation.
• Encourage innovation creativity and constructive risk-taking within the team.
• Work to achieve and maintain positive Google reviews by enhancing service quality and customer satisfaction.
• Manage trackers schedules internal databases and ensure all deadlines are met.
• Drive variable works potential to meet monthly revenue targets including collection of outstanding payments.