Controls Product Service Engineer

• Contribute to the culture of safety by proactively identifying safety concerns and escalating them appropriately.
• Own the technical resolution to multiple complex Gas and steam turbine controls/operability issues at power plants with a sense of urgency.
• Effectively communicate the progress of customer issues and engineering recommendations across all organizational levels both internally within GE Vernova and externally with customer leadership including plant operators.
• Author customer communications regularly to update users community externally and document & share lessons & best practices internally within GE Vernova community.
• Establish and maintain relationships with GE Vernova internal organizations to ensure that customer requirements are understood and being addressed.
• Assist Controlled Title Holders (CTH) in identifying analytics and improvement ideas aimed at predicting anomalies estimate accurate resolutions enabling quicker resolution of customer issues etc.
• Collaborate with Technical Leaders and CTHs to promote the dissemination of cross-platform learnings and raise awareness of global fleet issues.
• Practice the culture of continuous improvement by employing lean tools and principles.

What youll bring;

• Bachelors and/or Masters degree in Electrical or Electronics or Control Systems or Instrumentation Engineering
• GE Vernova engineering internship experience or direct proven experience in GE Vernova turbine controls & operability domain.
• Experience & willingness to travel globally to customer sites and offices to support root cause investigations critical outage inspections and customer communications typically <10% travel.
• Ability and willingness to support off-hours occasionally to support customer issue resolution.
• Good command of English both in written and verbally

What will make you stand out;

• Good command of Arabic both in written and verbally
• Experience of working in a matrixed global organization
• Customer-focused with clear concise written and oral communications to the appropriate level
• Interpersonal and responsive skill
• Not afraid of being uncomfortable with the specific technical problem and willingness to apply engineering problem-solving methods to resolve the issue under pressure
• Ability to rapidly change directions for multiple concurrent projects based on emergent business priorities
• Humble open collaborative and continuously learning