Applications Support Technician

Skills

Person Specification Knowledge, skills and training Essential

• Good level of education, ideally 5 GCSEs grade A-C including Maths and English
• Excellent IT Skills and understanding of information systems set-up, data entry and interrogation
• Excellent problem resolution and fault investigation skills
• Experience of dealing with confidential information
  

Desirable

• Information Technology Infrastructure Library (ITIL) qualification for service-desk management
• In depth knowledge of applications, ideally in a healthcare environment, acquired through diploma level training or demonstrable equivalent experience
  

Job specific experience Essential

• Previous experience in an equivalent industry and/or service delivery environment of at least one year
• Experience holding a customer service role and/or IT support position of at least one year
  

Desirable

• Knowledge of RiO and/or SystmOne patient record systems.
  

Personal qualities/attributes Essential

• Able to prioritise and work under pressure
• Self-motivated and able to achieve targets
• Able to work effectively in a team environment
• Able to deal calmly with difficult situations and people
• Able to work on own initiative, with good organisational skills