Account Manager
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About the Client
Our client is a fast-growing technology business operating at the forefront of online solutions. They partner with leading brands across the gaming and broader digital space building long-term relationships through smart technology trust and proactive service.
They are looking for an Account Manager who is commercially minded proactive by nature and confident turning day-to-day client conversations into growth opportunities.
The Role
As an Account Manager you will own and grow a portfolio of B2B clients. Your mission is to increase client value through strong relationship management structured account planning and consistent follow-through.
This role suits someone who works independently takes ownership without being prompted and collaborates well across Product Marketing Operations and Support.
Key Responsibilities
- Own a portfolio of B2B accounts building trusted long-term client relationships
- Drive proactive outbound communication (not reactive account handling)
- Understand client needs anticipate risks and propose solutions before issues escalate
- Identify and execute upsell / cross-sell opportunities using client feedback and performance data
- Coordinate internal stakeholders (Product Marketing Operations Tech Support) to deliver outcomes
- Take full ownership of client issues from discovery to resolution ensuring clear updates and accountability
- Handle escalations and complaints professionally while protecting the long-term relationship
- Contribute ideas to improve account workflows client experience reporting and internal processes
Requirements (Must-Have)
- Proven experience in B2B Account Management and/or B2B Sales
- Strong communication and stakeholder management skills (clear confident persuasive)
- Fluent English (additional languages are a plus)
- Able to manage multiple accounts priorities and deadlines without losing attention to detail
- Strong organisation time management and follow-up discipline
- Self-starter mindset with a high level of ownership and accountability
- Analytical and solutions-oriented: able to diagnose issues and propose practical actions
- Collaborative team player with a positive can-do approach
- Willingness to travel occasionally (as required)
Nice to Have
- Experience in the gaming industry (strong advantage)
- Comfort working with CRM tools account reporting and performance dashboards
- Exposure to fast-moving product/tech environments with cross-functional delivery teams
