At Sephora beauty is about feeling seen valued and empowered individually and collectively. It is connecting deeply with others celebrating diversity and inclusivity unlocking your potential and making a difference every day. Together we belong to something beautiful.

POSITION PURPOSE:

Sephora Middle East is recruiting a Regional Care Trainer based in Sephora University (Dubai).

The main responsibility of this role is to lead Skincare & Haircare learning and development across our 5 Middle East countries through the implementation of regional training initiatives training delivery in-store coaching and assessment (approx. 30% of time) and the development of the Skincare Expert Community. The role includes the management of the Regional Care Education Expert for which it will require development supervision follow-up and feedback.

Other tasks will include strong collaboration and guidance of the KSA Care trainers for identical and seamless execution support Skincare & Haircare brand training organization and take part in cross-selling training initiatives. The role requires strong collaboration with Retail & Store Managers to support the learning and development of the store team. The Regional Care Trainer may also support cross-functional events (with Marketing/PR and HR).

This is a regional role that will require monthly travel within the Middle East countries (Qatar Kuwait Oman and Bahrain).

ACCOUNTABILITIES:

Skincare & Haircare Education

• Contribute to the formulation of the Skincare & Haircare yearly strategy and roadmap.
• Manage the OGCC Skincare and Haircare training plan calendar and budget.
• Lead the creation/update of all Skincare & Haircare training modules ensuring Middle East needs and relevance.
• Develop Skincare & Haircare expertise by implementing certification pathways and delivering Sephora University Skincare & Haircare training modules.
• Lead the implementation and execution of all Skincare & Haircare initiatives including alignment with KSA communication to stakeholders follow up and gathering feedback.
• Lead the development of the Skincare Expert Community (including monthly engagement organization of Experts events feedback on performance calibration building Expert pathway etc....)
• Ensure to fully equipped direct report and peers from SU to deliver any Skincare & Haircare training initiatives effectively (from TTT delivery observations and feedback)

Coaching & Support at store level

• Lead development of Skincare talents following the internal process in collaboration with Retail including identification coaching tracking and communicating about progress and learning
• Lead coaching in-store by providing guidelines assessment tools and proper post visit feedback to direct report and KSA trainers set example by conducting in-store coaching visit on weekly basis.
• Develop Skincare & Haircare knowledge and skills of the store team through feedback and coaching on conversation selling speech Sephora Attitude and new product launches.
• Partner with Retail & Store Managers to share and align feedback development plan and follow-up actions through meetings and reports.

Skincare & Haircare Brand Training

• Work with the Beauty Education Manager and Offer Team to align brand training needs and brands to be featured at key training events.
• Drive execution of multi-brand education events align on agenda challenge and review all brand content based on training objectives. Ensure to infuse Sephora DNA into any brand training events.
• Host animate and drive engagement of Skincare & Haircare brand training in-person and digital
• Drive teach back post brand training by equipping inspiring and following up with attendees.

Management

• Manage the Regional Care Education Expert.
• Support the growth and development of the Regional Care Education Expert through coaching feedback and follow-up.
• Support effective delivery of training and in-store coaching of the Regional Care Education Expert.

SKILLS AND QUALIFICATIONS

• Strong expertise and knowledge in Skincare & Haircare in a retail environment
• Deep understanding of the retail environments business training and development needs
• Training and coaching experience being in a retail training role for 3 years
• Has proven records of coaching and developing team members
• Demonstrate excellent communication presentation and public speaking skills
• Ability to manage multi-projects with diverse business partners
• Locally mobile with weekly store visits in UAE and able to travel across OGCC countries on monthly basis
• Collaborative flexible adaptable resilient open to feedback and self-motivated

HERE YOU WILL FIND:

• Community in which authenticity is embraced and the strength of our differences fuels our collective spirit
• Culture of empowerment learning & growth that offers you the tools space and opportunity to learn innovate and lead
• Work that brings fulfillment. From delighting clients every day to inspiring our industry at large every action makes a difference

Join us and belong to something beautiful.