Assistant IT

Key Responsibilities

1. Application Support & Maintenance

• Provide first- and second-level support for business applications (ERP CRM HRMS DMS etc.).
• Troubleshoot application issues and coordinate with vendors or senior IT staff for resolution.
• Monitor application performance and ensure optimal system availability.
• Execute routine system checks data validations and health monitoring.

2. User Support & Training

• Assist end users with application-related queries access issues and functional support.
• Conduct basic user training and help in creating training materials guides and FAQs.
• Support onboarding of new users onto relevant systems and applications.

3. Application Configuration & Enhancements

• Support application configuration changes based on business requirements.
• Participate in testing activities including UAT regression testing and documentation.
• Assist in implementing system enhancements patches and version upgrades.

4. Documentation & Reporting

• Maintain updated documentation for configurations workflows and support processes.
• Prepare reports and dashboards related to application performance incidents and change logs.
• Ensure compliance with IT policies security guidelines and documentation standards.

5. Coordination & Process Improvement

• Coordinate with cross-functional teams to gather application requirements.
• Liaise with vendors/service providers for support tickets upgrades and incident resolution.
• Recommend improvements to enhance application usability productivity and automation.

Qualifications

Education

• Bachelors degree in Information Technology Computer Science or a related field.

Experience

• 13 years of experience in IT support or application support roles.
• Experience with ERP CRM HRMS or workflow-based applications is an advantage.

Technical Skills

• Basic understanding of databases (SQL queries preferred).
• Familiarity with cloud-based applications or SaaS platforms.
• Knowledge of ITIL processes (Incident Change Problem Management).
• Basic understanding of integrations APIs and system workflows is a plus.

Soft Skills

• Strong analytical and problemsolving skills.
• Good communication with ability to explain technical concepts to nontechnical users.
• Ability to multitask and manage priorities.
• Team player with a proactive service-oriented mindset.

Key Competencies

• Customer Service Orientation
• Attention to Detail
• Documentation Accuracy
• Troubleshooting & Root Cause Analysis
• Collaboration & Communication
• Adaptability and Learning Agility

Working Conditions

• Office-based role with occasional after-hours support during upgrades or incidents.
• Interaction with business users IT teams and external vendors.

Required Experience:

Junior IC