F&B Reservations Guest Experience Ambassador
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We are seeking an experienced polished and service-oriented F&B Reservations / Guest Experience Ambassador to join a prestigious 5-star luxury hotel in Dubai. This role is ideal for a hospitality professional who excels in guest interaction reservations management and delivering highly personalized dining experiences to VIPs dignitaries and international guests.
As the first point of contact for the Food & Beverage outlets you will play a vital role in shaping the guest journey from reservation to farewell ensuring every interaction reflects the highest international luxury hospitality standards.
Key Responsibilities:
- Manage F&B reservations for restaurants lounges and VIP dining experiences
- Handle guest inquiries via phone email and in-person with professionalism and warmth
- Act as a Guest Experience Ambassador ensuring personalized and anticipatory service
- Maintain accurate reservation records guest profiles preferences and special requests
- Coordinate table allocations and seating plans to optimize guest flow and experience
- Welcome guests warmly and ensure a seamless arrival and seating process
- Liaise with VIPs repeat guests and special occasions with discretion and attention to detail
- Communicate closely with restaurant kitchen and service teams to ensure smooth operations
- Monitor guest satisfaction and proactively address requests or concerns
Maintain in-depth knowledge of menus outlet concepts operating hours and promotions
Candidate Profile:
- Previous experience in F&B Reservations Guest Relations or Hostess role within a 5-star hotel or luxury hospitality environment
- Excellent communication and interpersonal skills
- Fluent in English; Russian and/or German speakers highly preferred
- Strong guest service mindset with exceptional attention to detail
- Well-groomed professional appearance
- Ability to multitask in a fast-paced high-end environment
- Flexible availability including evenings weekends and holidays
Salary & Benefits:
Basic Salary: AED 3000 per month (approx. USD 820 / EUR 695) Commission
Monthly service charge plus high tips
Tax-free salary
Company-provided accommodation
Meals and transportation provided
Medical / health insurance
Onboarding flight ticket Annual travel ticket
