IT Support & Helpdesk Specialist

IT Support & Helpdesk Specialist $2500$4000 USD/month Fully Remote

Location: Fully remote you can be based anywhere in the world
Hours: Flexible overlap with UK GMT or US EST required
Salary: $2500$4000 USD/month
Contract: Full-time permanent

About the company

Remote World is partnering with a US-based managed IT services company to hire for this role. They support a portfolio of SME clients with remote helpdesk endpoint management and infrastructure support.

The role

Youll provide first and second-line IT support to end users resolving hardware software and connectivity issues managing user accounts and escalating complex problems clearly. Youll be the first port of call when something breaks.

What youll do

• Respond to support tickets via helpdesk platform within SLA targets
• Diagnose and resolve hardware software and network issues remotely
• Manage user accounts and permissions in Active Directory or Azure AD
• Escalate issues to third-line support with clear documentation
• Maintain the knowledge base with guides and FAQs

What youll need

• Solid grasp of Windows environments networking fundamentals and Active Directory
• Patient and clear communicator with non-technical users
• Organised ticket manager nothing stays unresolved
• Comfortable working remotely with distributed teams

Nice to have

• CompTIA A Network or equivalent certification
• Experience with an ITSM tool (ServiceNow Jira Service Management or similar)
• Familiarity with Microsoft 365 admin or Azure AD

What youll get

• $2500$4000 USD/month based on experience
• Fully remote with flexible hours
• Exposure to a wide range of SME IT environments
• Paid leave
• Path into senior support infrastructure or cloud engineer roles

Apply with your CV and a note on your most complex support ticket resolution.

We welcome applications from people of all backgrounds. If you meet most but not all of the requirements please apply anyway.