Everflow Customer Support & Ad-Ops Lead (Dubai)
موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
عدد الوظائف الشاغرة:
ملخص الوظيفة
Everflow Customer Support & Ad-Ops Lead
Ho Chi Minh City Vietnam Full-Time Global Client Portfolio
Be the Voice Clients Trust for Perfect Tracking
DFO Global Performance Commerce (GPC) runs hundreds of high-velocity funnels on Everflow. Were hiring a customer-obsessed support leader who can guide advertisers and affiliates through every click impression and conversionsolving problems fast training proactively and turning great service into measurable revenue wins.
Your Mission
- Own the Helpdesk Triage prioritize and resolve Everflow tickets (pixels not firing postbacks mis-mapped payout questions) with < 2-hour initial response.
- Onboard Like a Pro Walk new partners through offer setup tracking links macros and compliance checklists until first conversions flow error-free.
- Proactive Monitoring Watch dashboards alert clients to anomalies (CVR drops invalid clicks reversed events) before they notice.
- Knowledge Builder Write crystal-clear guides Loom walkthroughs and internal SOPs so repeating issues disappear.
- Client Champion Escalate bugs feature requests and merchant pain points to product/dev then keep stakeholders in the loop.
- Performance Ally Suggest best practices (allowlist rules fraud caps payout structures) that lift partner revenue and satisfaction scores.
What You Bring
- Empathy Speed You listen first solve fast and follow up until the client says perfect.
- Ad-Ops Fluency Familiar with tracking links subID parameters cookies and postback URLs.
- Clear Communication English (IELTS 7.0) plus the knack for explaining tech in plain words to non-tech marketers.
- Organized Multitasker Juggle global queues document everything in Zendesk/Jira and hit SLAs.
- Analytics Sense Comfortable reading reports spotting anomalies and translating numbers into next steps.
Nice-to-Have Tech Chops
- Front-end basics (HTML/CSS/JavaScript) to inspect pixels or drop a quick fix.
- Experience with Tag Managers React/ or API calls to pull Everflow reports.
- Python/Node scripting for log checks or small automations.
Success Metrics (First 6 Months)
- 95 % CSAT from advertisers and affiliates
- < 4 hours mean time to resolution for tracking issues
- 10 new knowledge-base articles that cut repeat tickets by 30 %
- Documented onboarding flow adopted across regional teams
Why GPC
- Client Impact Your guidance keeps millions in ad spend properly attributed.
- Global Reach Support partners in North America EMEA and APAC from Vietnams top tech hub.
- Career Path Grow into Senior Customer Success Manager or Product Ops as you master Everflow.
- Dynamic Culture Diverse high-energy team tackling the newest challenges in performance marketing.
Ready to Turn Questions into Wins
Email with subject Everflow Support Lead Vietnam.
Attach your rsum plus a short note on the trickiest tracking issue youve solvedand how you saved the day.
Required Experience:
Senior IC
