Assistant Sales Manager Ajman Saray, a Luxury Collection Resort

POSITION SUMMARY

The position assists with the soliciting and handling of sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.

Contact appropriate individual or department (e.g. Sales Data Administration Accounting) as necessary to resolve guest calls requests or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g. rewards points show tickets gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests changes and cancellations received by phone fax or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer record and process all guest calls requests questions or concerns. Perform general office duties to support Sales & Marketing (e.g. filing sending emails typing faxing).

Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

• Works collaboratively with off-property sales channels to ensure sales efforts are coordinated complementary and not duplicative.
• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include participating on sales calls entertainment FAM trips trade shows etc.
• Develops relationships within community to strengthen and expand customer base for sales opportunities.
• Assists with managing and developing relationships with key internal and external stakeholders.
• Provides accurate complete and effective turnover to Event Management.

Managing Sales Activities

• Participates in sales calls with members of sales team to acquire new business and/or close on business.
• Supports the operational aspects of business booked (e.g. generating proposal writing contract customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

• Identifies new business to achieve personal and location revenue goals.
• Understands the overall market - competitors strengths and weaknesses economic trends supply and demand etc. and knows how to sell against them.
• Assists in closing the best opportunities for the location based on market conditions and location needs.
• Gains understanding of the locations primary target customer and service expectations; serves the customer by understanding their business business issues and concerns to offer better business solution.

Providing Exceptional Customer Service

• Supports the companys service and relationship strategy driving customer loyalty by delivering service excellence throughout each customer experience.
• Services our customers in order to grow share of the account.
• Executes and supports the companys customer service standards.
• Provides excellent customer service consistent with the daily service basics of the company.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 2 years of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None