Client Services Associate (Arabic)

دبي - الإمارات

الراتب شهرياً: لم يكشف

تاريخ النشر: أمس

عدد الوظائف الشاغرة: 1 عدد الوظائف الشاغرة

سجل للتقديم

ملخص الوظيفة

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best so we are always in search of the best people to join our ever-growing talented team.

As part of the Customer Service team the Client Services Associate high-quality support to clients in a fast-paced online trading environment. The role focuses on delivering accurate timely and professional assistance across all communication channels while ensuring adherence to regulatory guidelines and maintaining exceptional customer satisfaction.

Responsibilities:

Provide timely accurate and professional assistance to clients via live chat phone and email.
Support CFD and financial trading clients across multiple regions and languages.
Handle client queries related to trading platform functionality deposits/withdrawals KYC and general support.
Assist in resolving issues collaboratively with Compliance Risk Payments and Dealing teams.
Manage and resolve client complaints at the first point of contact whenever possible.
Ensure all communication meets internal quality standards and complies with regulatory guidelines.
Follow established procedures and contribute feedback for service quality improvement.
Use CRM and ticketing systems (e.g. Zendesk UAA Jira) to manage client interactions.
Review client feedback to identify opportunities for better customer experience.
Contribute to knowledge bases FAQs and process documentation.
Work with Product Operations and Compliance teams to resolve client issues.
Provide insights on recurring issues to support product and process improvements.

Requirements:

1-2 years of experience in customer service within online trading forex or CFD environments.
Understanding of financial platforms trading concepts and client-support workflows.
Knowledge of regulated environments and KYC/AML processes.
Excellent communication (both Arabic and English are mandatory) and problem-solving skills.
High emotional intelligence empathy and a customer-centric mindset.
Strong multitasking skills and ability to work in a fast-paced environment.
Proficiency with CRM/ticketing tools (e.g. Zendesk Jira).
Curious proactive and committed to continuous improvement.
Comfortable working with ambiguity and shifting priorities.
Collaborative and supportive team player.

What you will get in return:

Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.

Work-Life Harmony: Join a company that genuinely cares about you -because your life outside of work matters just as much as your time on the clock.

Annual Performance Bonus: Your hard work doesnt go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance.

Generous Time Off: Need a breather Our annual leave policy lets you recharge and enjoy life outside of work without a worry.

Employee Referral Program: Love working here Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.

Comprehensive Health Benefits: Weve got your back with a medical insurance plan. Plus location-specific benefits and perks!

Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!

Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.

Be a key player at the forefront of the digital assets movement propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent initiative and creativity. Work alongside one of the most brilliant teams in the industry.

Required Experience:

Responsibilities:

Provide timely accurate and professional assistance to clients via live chat phone and email.
Support CFD and financial trading clients across multiple regions and languages.
Handle client queries related to trading platform functionality deposits/withdrawals KYC and general support.
Assist in resolving issues collaboratively with Compliance Risk Payments and Dealing teams.
Manage and resolve client complaints at the first point of contact whenever possible.
Ensure all communication meets internal quality standards and complies with regulatory guidelines.
Follow established procedures and contribute feedback for service quality improvement.
Use CRM and ticketing systems (e.g. Zendesk UAA Jira) to manage client interactions.
Review client feedback to identify opportunities for better customer experience.
Contribute to knowledge bases FAQs and process documentation.
Work with Product Operations and Compliance teams to resolve client issues.
Provide insights on recurring issues to support product and process improvements.

Requirements:

1-2 years of experience in customer service within online trading forex or CFD environments.
Understanding of financial platforms trading concepts and client-support workflows.
Knowledge of regulated environments and KYC/AML processes.
Excellent communication (both Arabic and English are mandatory) and problem-solving skills.
High emotional intelligence empathy and a customer-centric mindset.
Strong multitasking skills and ability to work in a fast-paced environment.
Proficiency with CRM/ticketing tools (e.g. Zendesk Jira).
Curious proactive and committed to continuous improvement.
Comfortable working with ambiguity and shifting priorities.
Collaborative and supportive team player.