Senior Business Analyst
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Role Overview
The Senior Business Analyst is accountable for translating du Pays commercial and regulatory objectives into clear user-centric and compliant business requirements. The role acts as a strategic interface between Commercial P&L Owners Compliance Operations Customer Support UI/UX and Technology teams to deliver intuitive customer journeys scalable fintech solutions and robust end-to-end processes.
This position owns end-to-end business process definition UI/UX-aware requirement documentation and BPMN-driven process modeling across digital channels integrations and operational workflows while embedding CBUAE SVF and regulatory considerations across all initiatives.
Key Responsibilities
- Translate business and P&L objectives into clear testable functional and non-functional requirements.
- Elicit and document requirements using user stories use cases process flows and acceptance criteria with clear UX expectations and edge-case coverage.
- Partner closely with UI/UX teams to ensure consistency accessibility usability and error handling across customer journeys.
- Design and maintain end-to-end BPMN 2.0 process flows covering happy paths exceptions reversals and lifecycle scenarios.
- Maintain and contribute to the Central Business Process Repository for standardization and reuse.
- Collaborate with Solution Architects to ensure feasibility within existing platforms APIs integrations and non-functional constraints (performance scalability security).
- Define requirements for mobile and web channels operational workflows reporting reconciliation audit and third-party integrations.
- Interpret partner processor and scheme documentation and convert into business-ready process flows.
- Embed CBUAE SVF AML/CFT Consumer Protection Fraud Dispute Management and Data Localization requirements into business and UX flows.
- Define data and reporting requirements supporting commercial dashboards and operational monitoring.
- Engage daily with internal stakeholders and weekly with external IT providers to ensure delivery alignment.
Qualifications & Experience
- 5 years as a Business Analyst in Fintech Payments Wallets or Neobanking environments.
- Strong exposure to regulated fintech platforms; UAE / CBUAE experience preferred.
- Bachelors degree in Computer Science Information Systems Finance or related field.
- Certifications (advantage): CBAP CSPO ISO 27001 PCI-DSS exposure.
Core Skills & Competencies
- Advanced requirement elicitation and stakeholder management.
- Strong user-story writing with clear UX intent functional behavior and acceptance criteria.
- Deep understanding of payments ecosystems including:
- Ledger and transaction lifecycles
- Card issuing (physical & virtual)
- Card processing and four-party model
- Experience with customer lifecycle management (onboarding KYC limits support).
- Solid understanding of APIs microservices integrations and non-functional requirements.
- Agile delivery experience with Product Design Engineering and QA teams.
- Proficient in Jira Confluence and BPMN 2.0 tools (Lucidchart Visio Miro PlantUML Mermaid).
- Working knowledge of PCI-DSS security and data protection principles.
Behavioral Competencies:
Strategic Thinking Results Orientation Change Leadership Customer Focus Collaboration Win-Win Mindse
