Manager Area Operations

The Operations Manager at Tmart is a critical leadership role responsible for overseeing and optimizing the daily operational activities of the company ensuring efficiency quality and cost-effectiveness across all departments. This role involves managing teams streamlining processes and implementing strategies that align with Tmarts overall business objectives and growth trajectory. The ideal candidate is a strategic thinker with proven experience in operations management strong leadership skills and a commitment to continuous improvement.

Key Responsibilities
 

Operational Oversight and Process Optimization.

• Design implement and monitor operational processes and procedures to maximize efficiency productivity and service quality.

• Oversee day-to-day business operations across various departments (e.g. supply chain logistics fulfillment customer service).

• Identify bottlenecks and areas for improvement developing and executing action plans to resolve operational challenges.

• Ensure all operations comply with relevant legal regulatory and internal policy requirements.

• Manage operational budgets track expenditures and implement cost-control measures without compromising quality.

Team Leadership and Management

• Lead mentor and manage a diverse team of operations staff fostering a culture of accountability collaboration and high performance.

• Conduct performance reviews set clear goals and provide ongoing coaching and professional development opportunities.

• Manage staffing levels including recruitment training and scheduling to meet operational demands effectively.

• Promote a safe and positive work environment.

Strategy and Planning

• Contribute to the development and execution of Tmarts strategic operational goals.

• Develop and maintain key performance indicators (KPIs) and operational metrics to track performance and inform decision-making.

• Prepare and present regular reports on operational performance risks and strategic initiatives to senior management.

• Coordinate with other department heads (e.g. Sales Finance Technology) to ensure seamless cross-functional operations.

Technology and System Management

• Evaluate and manage operational technology systems (e.g. ERP inventory management systems) to ensure they effectively support business needs.

• Drive the adoption of new technologies and digital tools to enhance operational capabilities.

• Ensure data integrity and security within operational systems.

Qualifications :

• Bachelors degree in Business Administration Operations Management Supply Chain or a related field. A Masters degree is a plus.

• Minimum of 5-7 years of progressive experience in operations management preferably within the retail e-commerce or fast-paced logistics sectors.

• Proven track record of improving operational efficiency and implementing successful process improvements.

• Strong financial acumen with experience managing departmental budgets and controlling costs.

• Exceptional leadership people management and team-building skills.

• Excellent analytical problem-solving and decision-making abilities.

• Proficiency in using operational software ERP systems and data analysis tools.

• Superior written and verbal communication and presentation skills.

Preferred Attributes

• Certification in Operational Excellence (e.g. Lean Six Sigma).

• Experience managing geographically dispersed teams or multi-site operations.

• Familiarity with regulatory frameworks relevant to Tmarts industry.

Remote Work :

No

Employment Type :

Full-time