drjobs Lead IT Systems Specialist English

Lead IT Systems Specialist

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1 وظيفة شاغرة
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1 وظيفة شاغرة

الوصف الوظيفي

Were seeking a versatile and technically skilled Lead IT Systems Specialist to manage and support enterprise IT infrastructure and systems across our office this role youll be the go-to expert for ensuring seamless daily operations from resolving end-user issues to configuring AV systems. Youll also play a pivotal role in mentoring junior support staff owning IT processes and collaborating globally to uphold standards.

Key Responsibilities

  • Provide expert-level technical support for hardware software network systems and audiovisual (AV) solutions across the office.
  • Install configure and maintain operating systems applications endpoint devices and meeting room technology.
  • Lead root cause analysis for recurring issues and implement long-term corrective measures.
  • Manage and resolve escalated or complex technical issues with minimal disruption to operations.
  • Own the setup testing and troubleshooting of AV equipment for high-stakes meetings and events (e.g. Logitech Yealink Microsoft Teams Rooms).
  • Supervise or mentor junior support staff and provide guidance in technical areas.
  • Collaborate with regional and global IT teams to implement cybersecurity protocols endpoint protection and compliance controls.
  • Ensure timely and effective delivery of IT projects and support initiatives staying within budget and scope.
  • Oversee the asset management lifecycle from procurement to decommissioning maintaining up-to-date records and compliance.
  • Develop and maintain support documentation knowledge base articles and user guides.
  • Support onboarding and offboarding processes with hardware setup account provisioning and user orientation.
  • Monitor ticket queues ensuring SLA adherence and continuous improvement in service delivery.
  • Coordinate with vendors for support services contracts and repairs as required.
  • Stay current with emerging technologies to proactively enhance IT capabilities and user experience.

Technical Skills & Competencies

  • Hands-on experience with:
    • Microsoft Intune & Autopilot
    • Active Directory Group Policy and Domain Controller administration
    • Microsoft Exchange Office 365 Teams SharePoint administration
    • ITSM platforms (e.g. ServiceNow Freshservice Freshworks)
  • Strong troubleshooting expertise for PCs AV systems network devices and business-critical applications
  • Familiarity with escalation matrix frameworks and structured incident management
  • Working knowledge of cybersecurity fundamentals endpoint security and patch management
  • Exposure to network fundamentals (LAN/Wi-Fi) VPN and DNS troubleshooting
  • Solid documentation habits and ability to explain technical concepts to non-technical users

Qualifications :

  • 8 years of IT support experience including at least 12 years in a senior or lead role
  • Bachelors degree in Information Technology Computer Science or related field
  • Certifications preferred: ITIL MCITP Microsoft Certified or Cisco CCNA
  • Demonstrated experience managing AV systems and video conferencing platforms (e.g. Teams Rooms Logitech Yealink)
  • Experience with cloud environments and remote endpoint management tools
  • Excellent communication and interpersonal skills in English
  • Strong organizational skills with the ability to manage multiple priorities effectively
  • Proficiency in network administration and security practices
  • Excellent leadership and team management skills with the ability to motivate and develop staff
  • Experience with IT service delivery and support processes in a corporate environment
  • Ability to work in a fast-paced environment and manage multiple priorities effectively
  • Willingness to work flexible hours as needed to support critical IT operations


Remote Work :

No


Employment Type :

Full-time

نوع التوظيف

دوام كامل

نبذة عن الشركة

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