Guest ExperienceManager
نُشرت في :
04-07-2025
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
- Spend 75% of day in lobby and public areas interacting with guests
- Be the Mayor of the property guest advocate and host and employee cheerleader
- Actively engage with the MHG GEM group through email conversations and monthly calls to share ideas and guest preferences
- Own the on-property Global Card (GC) and loyalty tier programs: Know and manage all tier entitlements including amenities and upgrades. Develop / maintain / support GC and loyalty tier training and communication for staff. Liaise and build relationships with GC and tiered guests using Opera to track their preferences
- Work with FOM to develop and manage a glitch log. Own and document all guest follow-up
- Champion preference collection throughout the property. Use guest preferences to personalize as many welcome amenities and guest experiences as possible
- Run Opera arrival report and/or 3-Day VIP report at least once a day and use it to communicate VIP/Repeat arrivals to GM and department heads at morning standup or shift change meetings
- Complete 7/10 Day VIP report at least once a week. Share with department heads the MHG GEM group and corporate Public Relations
- Maintain profiles in Opera and understand the integration between Opera and the Property Management System
- If requested by General Manager or FOM read and respond to all TripAdvisor reviews.
- If requested by GM or FOM manage Sterling Research Group review and response program
- Adjust schedule to best accommodate guest needs
Qualifications :
- High School Diploma or equivalent required
- College Degree or equivalent in Business Hospitality or related field preferred
- One to two years in a public contact position preferably in an upscale or lifestyle brand hotel
- Strong English verbal and written communication skills
- Basic computer skills
- Proficiency with CRM database CRS and PMS
- Clear knowledge of local area including tourist destinations and of-the-moment options
- Passion for gracious friendly and fun customer service
- Ability to multitask and to work independently with a close attention to detail in a fast paced environment
- Positive and productive working relationships with other employees and departments
- Working knowledge of federal state and local laws governing equal employment opportunity and civil rights occupational safety and health wage and hour issues and labor relations.
Remote Work :
No
Employment Type :
Full-time
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
