Front Office Manager

Job Responsibilities: •Manage and supervise all tasks of the front office personnel to ensure guests receive prompt and cordial attention in addition to personal recognition. •Responsible for the entire front office operations including front desk, guest relations & concierge service. •Handle guest complaints and feedback according to the hotel’s standards and ensuring complaints are recorded when necessary. •Monitor the level of service provided by the department and constantly work on improving it through investigation, analysis, and corrective action. •Prepare the departmental budget and put measures in place to achieve or exceed the budgeted profit. •Prepare efficient work and vacation schedule for Front Office Staff, taking into consideration project occupancy and forecasts and any large group movements. •Maintain inter-departmental relationships to ensure seamless customer service. Job Requirements: •Minimum 3-4 years of managerial experience in handling various facets of Front Office operations in a 4-star Property. •Must have strong leadership, exceptional customer service, and relationship building skills •Available for an immediate start