Telephone Operator

• Answers incoming calls.

• Directs call to guest rooms, staff, or departments through the switchboard or PBX system.

• Places outgoing calls.

• Receives guest messages and deliver the same to the guest.

• Logs all wake-up call requests and performs wake-up call services.

• Provides information about hotel services to guests.

• Knows what action to take when an emergency call is required.

• Assists in reporting telephone equipment or service complaints and problems.

• Trains or assists wit training new telephone operators in performance of job duties.

• To be fully aware of and adhere of health and safety, fire and bomb threat procedures.

Telephone Operator jobs in Dubai

Job Requirements and Qualifications :

• Must be polite and courteous while answering the phone.

• Open and close telephone functionality on the hotel front office software.

• Keep records of calls placed and received by all departments and recording the call charges.

• Setup conference calls in different locations and time zones.

• Update directory information on the front office software.

• Provide relay service for hearing-impaired guests.

• Provides a paging service for hotel guests and employees. Process guest wake-up calls.

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