IT Support - L1
نُشرت في :
08-01-2025
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
We are seeking a motivated and customerfocused L1 IT Support Specialist to provide firstline technical assistance to users. The role involves troubleshooting IT issues escalating complex problems to higher support levels and ensuring efficient operations of IT systems.
Key Responsibilities
Technical Support:
- Respond to user inquiries via phone email or ticketing systems.
- Provide remote and onsite support for desktops laptops printers and other peripherals.
- Diagnose and resolve basic hardware software and network issues.
- Respond to user inquiries via phone email or ticketing systems.
Incident Management:
- Log incidents and service requests in the IT Service Management (ITSM) tool.
- Escalate unresolved issues to L2/L3 support teams as needed.
- Log incidents and service requests in the IT Service Management (ITSM) tool.
User Assistance:
- Assist users with password resets account unlocks and software installations.
- Provide guidance on basic IT policies and best practices.
- Assist users with password resets account unlocks and software installations.
Hardware and Software Maintenance:
- Perform routine checks on IT systems to ensure smooth operation.
- Install and configure operating systems software and updates as per company standards.
- Perform routine checks on IT systems to ensure smooth operation.
Documentation:
- Maintain records of issues resolutions and knowledge base articles.
- Document recurring problems and suggest improvements to prevent future occurrences.
- Maintain records of issues resolutions and knowledge base articles.
Requirements
Key Skills and Qualifications
Education:
- Bachelors degree in Computer Science Information Technology or a related field (preferred).
- IT certifications (e.g. CompTIA A Microsoft 365 Certified ITIL Foundation) are an advantage.
- Bachelors degree in Computer Science Information Technology or a related field (preferred).
Experience:
- 12 years of experience in IT support or a similar role.
- 12 years of experience in IT support or a similar role.
Technical Skills:
- Basic knowledge of Windows MacOS and Linux operating systems.
- Familiarity with Active Directory Office 365 and ticketing tools (e.g. ServiceNow Zendesk).
- Understanding of network fundamentals (e.g. IP configuration DNS VPN).
- Basic knowledge of Windows MacOS and Linux operating systems.
Soft Skills:
- Strong problemsolving and analytical skills.
- Excellent communication and interpersonal abilities.
- Ability to work in a teamoriented environment and handle multiple tasks.
- Strong problemsolving and analytical skills.
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
