Concierge Supervisor
نُشرت في :
17-12-2024
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
How does your working day look like
- Provide exemplary customer service to all guests offering assistance and recommendations to enhance their stay.
- Handle guest inquiries requests and complaints promptly and professionally striving for swift resolutions.
- Coordinate with other hotel departments to fulfill guest needs efficiently.
- Assist in overseeing the daytoday operations of the concierge desk ensuring a smooth and efficient workflow.
- Manage guest arrivals and departures including luggage handling transportation arrangements and room assignments.
- Maintain a comprehensive knowledge of local attractions restaurants transportation options and events to provide informed recommendations to guests.
- Provide guidance training and support to the concierge team fostering a culture of excellence and teamwork.
- Assist in scheduling and coordinating staffing levels to ensure adequate coverage and exceptional service delivery.
- Conduct regular performance evaluations and provide constructive feedback to team members.
- Build strong relationships with guests to anticipate their needs and exceed expectations.
- Coordinate VIP amenities special requests and personalized experiences for VIP guests and repeat clientele.
- Handle confidential and sensitive information with discretion and professionalism.
- Assist in maintaining accurate records including guest preferences transportation arrangements and activity bookings.
- Utilize hotel management software and systems to track guest requests maintain inventory and generate reports as needed.
- Assist in managing the concierge budget and controlling expenses effectively.
Qualifications :
Your personality counts more than your CV
- Previous experience in a supervisory role within a luxury hotel concierge department preferred.
- Exceptional customer service skills with a genuine passion for exceeding guest expectations.
- Strong communication interpersonal and problemsolving abilities.
- Excellent organizational skills with the ability to multitask and prioritize in a fastpaced environment.
- Proficiency in hotel management software and Microsoft Office Suite.
- Knowledge of local attractions dining and entertainment options.
Remote Work :
No
Employment Type :
Fulltime
نوع التوظيف
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
