Executive-Supply ChainIFFCO Beverage Solutions01 - IFFCO

Responsible for overall performance of Customer Services Department to ensure delivery of products and services which meet customers requirements and achieve business targets in accordance with the companys corporate strategy.

• Order processing with 100% accuracy for UAE & Export Markets with requisite documentation
• Generate daily sales stock reports and distribute them to all sales teams and managers
• Process daily sales orders and returns in a timely manner while maintaining complete records of all transactions
• Support for KSA team ensuring correct order booking and dispatch to Platinum/Gold Key accounts
• Managing Internal Transfers in KSA between warehouses to ensure no OOS
• Customer follow ups with SOA to reduce overdues to 8% of account receivable
• Demand planning for ICEE JCDC and JC portfolio & Plant coordination for Manufacturing ie internal and External 3rd party locations
• RM PM planning and support to external 3rd party manufacturing Sites
• Physical Verification of Stocks and other tasks related to inventory management
• Implement all necessary processes and procedures for documentation to export shipping based on L/C and/or other credit terms and ensure compliance checks of documents (LC & Shipping)
• Provide all required documents attested from the relevant authorities/ministries/chamber of Commerce.
• Responsible for all documentation required for acquiring certifications/lab test reports for required items and issue Certificate of Origin Customs/ Insurance declaration.
• Maintain regular contact with the logistics or shipping company or agents for scheduling timely export documents delivery. Tracking the status of the entire shipments document and preparing a report of the same.
• Maintain effective process for filing all documentation and relevant email correspondences to ensure discrepant documents and discrepancy charges.

• On Time Delivery and management of Key customers ie OTIF & customer satisfaction
• Inventory Management: Stock Freshness Non/ Slow moving warehouse inventory write off
• WMS OTM
• Ensuring timely manufacturing in alignment with Mfg sites
• Effective utilization of ERP system
• Monitoring of slow moving and nonmoving stocks

• At least 5 years experience in a coordinator role with experience of engaging with customers and manufacturing sites. in the relevant Industry/Sector such as Manufacturing and FMCG.
• Must be flexible and willing to work the days/hours that are needed to meet coordination with multiple customers suppliers internal stakeholders & manufacturing sites.
• Proactive mindset with ability to resolve coordination issues and engage with a diverse set of stake holders

• Bachelors: Graduate any stream with experience in operations/customer service teams. BBA preferred MBA is not required