Front Office Agent
نُشرت في :
17-10-2024
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
PURPOSE OF POSITION
To manage all activities relevant to the Front Desk such as the reception check in / out cashiering foreign exchange and assisting guest with inquiries.
KEY ROLES & RESPONSIBILITIES
- Register and room all guest arrivals according to established procedures
- Perform check in check out and room change procedures and ensure all data are accurately entered into the hotel system
- Maintain cashier float and ensure accurate daily report of all money received
- Cash hotel guests personal and travelers checks and assist with currency exchange
- Keep abreast of all modifications to accounting policies and procedures
- Attend to guests request of using the service of safety box at all times
- Knowledgeable of all special promotion procedures for programs such as Seasonal Packages Frequent Flyers Programs and also Hotels Group Loyalty programs
- Attend to guests complaints inquiries and requests refer problems to supervisor/Assistant Manager if he/she unable to assist
- Is familiar with other Raffles properties so that guest indicating any next destination on the registration card can be sold an onward booking to another Raffles property
- Ensure that the guests depart the hotel with a positive impression of hotel service
- Perform the audit balances and prepare all reports for audit in an orderly fashion
- When on night shift check night report prepare morning report and prepare all necessary forms for guest arrivals
- Maintain comprehensive knowledge of standard reservation procedures
- Maintain exemplary department standards of behavior and appearance and attitude
- Ensure front desk work area is kept clean and in an orderly state at all times
- Is fully aware of the Credit policy
- Adhere to OH&S policies and procedures
- Perform related duties and special projects assigned
Qualifications :
PERSONAL ATTRIBUTES
- Strong written and verbal communication skill in English
- Able to develop rapport with and gain support from Colleagues and Management staff
- Ability to work cohesively with coworkers as part of a team
- Ability to focus attention on guest needs remaining calm and courteous at all times
- Ability to promote positive relations with all guests and patrons
- Able to exercise good judgment with difficult guests
- Understanding and ability to work in a multicultural environment
QUALIFICATIONS
- Post Secondary Education or relevant qualifications in Hotel Management
- Arabic or a European language capability
EXPERIENCE
- Minimum 2 years Guest Relations experience preferably in a four or five star hotel
Remote Work :
No
Employment Type :
Fulltime
نوع التوظيف
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
