Lead the Customer Support Team of a Startup

At Mailscale were helping businesses to grow and be seen by sending more emails.

We care about customers.

A lot actually.

Our bold vision is to create a 5star hotel experience for them.

An experience that gets them to feel understood and taken care of.

To achieve this we need talented leaders just like you :)

Does this excite you

Tasks

• Lead hire and manage a support team.
• Develop implement and improve support strategies and KPIs.
• Maintain & Improve support documentation and processes.

Requirements

• Proven experience in customer support or similar roles.
• Proactive and solutionoriented mindset. You need to see problems and be able to fix them.
• Strong communication and leadership skills.
• Empathy and passion for customer service.

Benefits

• Leadership: Lead and inspire a dedicated team and shape the experience for our next 5000 business customers.
• Growth: Advance your career in an exciting fastgrowing startup.
• Innovation: Work in a dynamic forwardthinking environment that needs your innovative ideas.
• Flexibility: Enjoy a flexible work setup focused on outcomes.