Call Centre and Leads Management Specialist

Job Responsibilities: • Engage with potential patients via phone calls, email, and other communication channels to convert leads into appointments or consultations. • Build strong and lasting relationships with potential and existing patients. Understand their needs, concerns, and preferences to provide personalized service. • Develop a comprehensive understanding of our healthcare services and offerings. Effectively communicate the benefits of our services to potential patients, addressing any questions or objections they may have. • Efficiently manage appointment calendars and schedules, ensuring optimal utilization of time slots and prompt follow-ups. • Conduct follow-up calls and emails to nurture potential patients and guide them through the decision-making process, assisting them in making informed choices.