User Support: Provide technical assistance and support to endusers regarding software hardware and network issues via phone email or in person.
Troubleshooting: Diagnose and resolve technical hardware and software issues escalating complex problems to senior IT staff when necessary.
System Maintenance: Assist in the maintenance and monitoring of IT systems including updates patches and backups to ensure optimal performance and security.
Documentation: Maintain accurate records of IT support activities including user requests resolutions and system configurations.
Training: Provide basic training to users on software and hardware usage to enhance their proficiency and productivity.
Asset Management: Assist in managing IT assets including inventory procurement and disposal to ensure compliance with organizational policies.
Security Compliance: Adhere to security protocols and procedures to safeguard company data and information systems from unauthorized access or breaches.
Collaboration: Collaborate with team members and other departments to identify and implement IT solutions that meet business needs and objectives.
Continuous Learning: Stay updated on emerging technologies and industry trends to enhance technical knowledge and skills.
QUALIFICATIONS:
Bachelors degree in Computer Science Information Technology or related field preferred.
Prior experience in IT support or a related role is advantageous.
Strong troubleshooting and problemsolving skills.
Excellent communication and interpersonal abilities.
Ability to work independently and as part of a team.
Certification in relevant technologies (e.g. CompTIA A Microsoft Certified Professional) is a plus.
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا