Global IT Service Desk

Job description : At least 24 months of telephone based I/S Help Desk or Service Desk experience within a large call center environment. Able to demonstrate strong verbal customer service skills including their ability articulate words and talk to customers on both a personal as well as technical level. Able to demonstrate their writing skills which will include their ability to take detailed notes, proper spelling, punctuation, grammar, etc. Ability to understand and follow technical documentation Use of remote Control/Remote Desktop applications such as Remote Assistance, TeamViewer, PCAnywhere, Go2MyPC, etc.