School System administrators

The School Systems Administrator is required to implement, administer, support, troubleshoot, and maintain student information systems and other related school systems across the organisation.

• Drive the implementation of new and updated Systems
• Develop an in-depth knowledge of education systems.
• Create and conduct routine administration and maintenance of a range of systems.
• Installation and configuration of software and support with integration projects.
• Assisting in the implementation and set up of new systems across.
• Troubleshoot software errors by running diagnostics, documenting problems and resolutions, prioritising problems, and assessing the impact of issues.
• Upkeep of documentation and technical specifications regarding systems.
• Assisted in the setup/creation and carry-through of end-user helpdesk support efforts, ensuring all related application issues were resolved promptly with minimal disruption.
• Perform routine/scheduled audits of systems, including coordinating relevant backups.
• Ensuring new system setups conform to specified policies.
• Configuration and upgrading of systems (on-prem and cloud-hosted).
• Train and assist school personnel in utilising systems regarding data entry, retrieval, storage, security, manipulation, reporting, and disposal.
• Set up user accounts and assign correct access permissions.
• Support end users (password reset, lockunlock accounts, etc.)
• Implement group policies (access and permissions) for user accounts.
• Update systems with new releases, patches, and upgrades
• Support and resolve software and application issues.
• Troubleshooting, root cause analysis, and documentation of system issues
• Monitoring system performance
• Performs other related duties as required and assigned.
• Bachelor's degree in computer science, Information Technology, or similar
• At least three years of experience managing education systems.
• Must have experience managing school information systems, such as iSAMs, Engage, PowerSchool, etc.
• Experience setting up & implementing new software in schools is advantageous
• Working knowledge of school information systems
• Strong customer service skills
• Problem-solving
• Multi-tasking