BPO Project Management

About the job

About us

We are a leading global provider of customer experience (CX) solutions and technology. We create game-changing customer journeys for some of the world’s best brands and the ones that are changing the world as we know it. Every day, we design, build, and run CX that helps brands grow across the world and into the future. Whether it’s a specific solution or the whole end-to-end journey, we’ve got it covered. We’re the strategic thinkers who design brand-defining experiences. The tech geeks who build smarter solutions. And the

operational experts who run it all and make it work seamlessly. Across 70+ countries and six continents, we provide services across key industry verticals, including technology & consumer electronics; retail, travel & e-commerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector.

• To handle the end-to-end transition and ramp-up of new and existing accounts and manage the project scope and schedule.
• To formulate, design, construct a proposal, develop a cost case, present a transition solution internally/externally, and construct a transition implementation plan for new client proposals (RFP or RFI), in conjunction with the Global Solutions team.
• To be the single point of contact with the client, the implementation team, & senior management to provide a 360-degree view of transition management.
• To ensure all possible risks that can adversely impact project timelines are highlighted and mitigation plans are in place. Prepares internal risk management procedures, change management procedures, issue management procedures, problem management procedures and quality management procedures.
• Lead and execute structured governance with key workstreams involved in transition implementation.
• Develops the overall transition project plan and guides the knowledge transfer leads in creating the per-process/work stream project plan.
• Follow the transition toolkit & strive for continuous improvement in the toolkit documentation.
• High-impact internal projects undertaken (if any) drive internal high-impact initiatives such that they are in green light and receive excellent internal customer feedback.

【必須（MUST）】

• Bachelor's degree.
• More than 7 years of total working experience.
• More than 3 years in a transition or project management role.
• Better have BPO industry experience.
• Excellent verbal and written English and Japanese language skills.